> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: Can Transcy change my plan or approve a charge for me?

**Short answer: no.** If you are asking us to **upgrade your plan for you**, **change your plan for you**, or **approve a charge on your behalf** — we are not able to do any of those. Nothing that costs you money can happen without you approving it yourself in your Shopify admin.

This is not a policy we can make an exception to; the approval simply has to come from the store owner.

## What we cannot do

* We **cannot** install or uninstall apps on your store
* We **cannot** approve a charge on your behalf
* We **cannot** upgrade your plan for you, downgrade it for you, or change it for you — even if you ask us to
* We **cannot** add a quota extension for you

Only you, as the store owner, can confirm a charge in your Shopify admin.

## How a plan change actually works

1. You request the change in the Transcy app
2. Shopify creates a charge request for it
3. **You** review and approve it in your Shopify billing section
4. The change takes effect only after that approval

If you never saw an approval screen, the change did not happen.

## If you believe you were charged without approving it

If your position is "I did not approve this charge", or that your plan or charges changed without you being told, send us the invoice or a screenshot of the charge. We will trace exactly which request it came from and when it was approved, and go through it with you.

Send us the invoice or a screenshot of the charge and we will go through it with you and explain what it is for.

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Need help? Contact us via live chat or email us at [support@transcy.io](mailto:support@transcy.io)