> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # FAQ: Deactivate Your Transcy App Without Uninstalling Looking to pause your Transcy subscription while preserving all your settings and data? Our convenient **Deactivate** feature allows you to temporarily stop your subscription fees while keeping the app installed in your Shopify admin. This article guides you through the entire process from deactivation to reactivation. ## Table of Contents [I. Understanding Transcy's deactivation feature](#2-i-understanding-transcys-deactivation-feature) 1. [What is app deactivation?](#3-1-what-is-app-deactivation) 2. [Subscription type compatibility](#3-2-subscription-type-compatibility) [II. How to deactivate your Transcy app?](#2-ii-how-to-deactivate-your-transcy-app) 1. [Step 1: Accessing deactivation settings](#3-step-1-accessing-deactivation-settings) 2. [Step 2: Confirming your choice](#3-step-2-confirming-your-choice) [III. What happens after deactivation?](#2-iii-what-happens-after-deactivation) [IV. How to reactivate the app?](#2-iv-how-to-reactivate-the-app) --- ## I. Understanding Transcy's Deactivation Feature ### 1. What is app deactivation? Transcy's Deactivate feature offers you the flexibility to **temporarily pause your subscription payments** while keeping the app installed in your Shopify admin. This preserves all your translation data and settings for when you're ready to use the app again. ### 2. Subscription type compatibility The Deactivate option is specially designed for **monthly subscription** users. || Note: If you're on an annual plan, you have two options: || Wait until the end of your billing cycle || Uninstall the app altogether if immediate deactivation is needed. --- ## II. How to Deactivate Your Transcy App? ### Step 1: Accessing deactivation settings 1. In the **Transcy**, navigate to "**Account & Settings**" 2. In **Account**, select **"General Settings"** 3. Here you'll see the **Deactivate app** tab with the **"Deactive"** button - click it ![Accessing deactivation settings](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/2025-09-17152041_1nmmy1n.png) ### Step 2: Confirming your choice After choosing to deactivate, a **confirmation pop-up** will appear to approve your choice. * Before proceeding, we recommend carefully **reviewing the deactivation information** presented on screen to ensure you understand exactly what changes will occur in your store. ![Reviewing the deactivation information](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/2025-09-17153427_t6owfi.png) * Then, you'll have the opportunity to **share the reason for pausing your subscription**. We're constantly working to improve Transcy! Your insights help us enhance the app and better meet your needs when you return. ![Share the reason for pausing your subscription](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/2025-09-17153509_1tr77rz.png) --- ## III. What Happens After Deactivation? * After deactivation, the Transcy **language switcher will no longer appear on your storefront**. Your customers will only see your store's default language. * **All your settings and translation data will be safe** on our servers as long as you continue to install the app in the Shopify admin. * If you deactivate during your trial period, we'll **save your remaining trial days**! When you reactivate, you can continue using your remaining trial days before needing to select a paid plan. --- ## IV. How to Reactivate the App? After the app is in inactive mode, you will see a pop-up: "**Reactivate your account to restore all of your settings and translations. A new journey awaits, let us be with you!**" after logging in to the app. **To reactivate:** 1. Press "**Reactivate**" to activate the app again ![Reactivate the Transcy app](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/2025-09-17154547_164v91l.png) 2. This will lead you to the **Pricing plan** page 3. From here, select your desired plan and approve the charge to start the subscription ![Select the plan and approve to reactivate your account](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/2025-09-17154852_13juub8.png) --- **Need Help?** If you need further assistance, please contact us via live chat or email us at support@transcy.io.