> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: How to create a request support ticket with Transcy

Transcy makes it easy to add multilingual support to your store. If you need help with customizing the switcher, finding translations, or embedding it into your unsupported theme, we offer support services to help you every step of the way.

## I. What Support Services Are Available?

Transcy offers technical support for various multilingual needs:

### Translation Support ([tutorial](https://help.transcy.io/en/article/how-to-search-and-edit-translated-content-manually-in-transcy-psmzld/))
* Finding and editing translation content manually
* Requesting "no-translate" for specific content

### App Embedding ([tutorial](https://help.transcy.io/en/article/embed-switcher-to-unsupported-themes-with-transcy-1tc5zao/))
* Embedding switcher into unsupported themes

### Customization ([tutorial](https://help.transcy.io/en/article/customize-your-transcy-switcher-toklbf/))
* Moving or customizing switcher appearance (font, color, etc.)

|| **Free support** for trial users or first-time requests
|| Each ticket costs **$4.90** (complex requests may need multiple tickets)
|| **Partial refunds** available if request cannot be fulfilled

## II. How to Submit a Support Ticket

### Steps:
1. Click **"Request Support"** on the right-side bar
2. Select **"Create ticket"**
3. Choose your **Ticket type** and provide detailed information
4. Click **"Submit"**
5. Wait for completion

### Visual Guide:

**Request Support Section:**
![Transcy app support request interface showing contact form and support options](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot4_crtxm.png)
**Describe your request and submit:**
![Support ticket form with description field and submit button for sending help requests](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot6_19uv3m4.png)
**Ticket submitted:**
![Confirmation screen showing successful support ticket submission with ticket reference number](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot7_1dwuq65.png)
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Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io