> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: How to Disable Currency Conversion in Transcy

*If you want to turn off the currency conversion feature in your store, there are two main steps you can take. The first is to turn off the **Switcher** currency display, and the second is to remove the **Transcy** currency code entirely.*
*And remember, you need to do all steps below to completely disable currency conversion of Transcy*

## Step 1: Turn Off Currency Switcher

To disable the currency switcher while keeping other features active:
→ Go to "**Switcher settings"** in your **Transcy** app  
→ Click "**Advance"**  
→ Scroll down to "**Customization"** 
→ Select **"Switcher"** and "**Selectors"** 
→ Navigate to "**Display"**  
→ Select "**Element to show"**, choose **"Only language"**

![Transcy switcher customization](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot31_5zvwu7.png)

## Step 2: Remove Currency Code

*Sometimes, due to store configuration conflicts with the **Transcy** app, the currency code may not work properly or cause errors. In these cases, removing the currency code from your store settings can resolve the issue.*

### Access Shopify Currency Settings
→ Go to "**Settings"** in **Shopify**  
→ Select "**General**"
→ Navigate to "**Store defaults"**  
→ Click **"Change currency formatting"**

![Shopify currency formatting](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot42_1l3a6o9.png)

### Remove Currency Code
Click on both **HTML with currency** and **HTML without currency** sections:

#### HTML with currency:
Remove the span class code: `<span class="transcy-currency">` and `</span>`

![HTML with currency field showing span class code that needs to be removed](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot45_t8ix8k.png)

![HTML with currency field after removing the span class code](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot44_l3ekqk.png)

#### HTML without currency:
Follow the same steps as **HTML with currency** section
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Need help with any of these steps? Feel free to contact us via live chat or email us at [support@transcy.io](mailto:support@transcy.io)