> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: How to uninstall or cancel plan in Transcy

*Need to uninstall **Transcy** from your Shopify store? Whether you're pausing your business, switching plans, or taking a break, here's everything you need to know about safely removing the app and what happens to your data.*

## How to Uninstall Transcy/ Cancel Plan

Follow these simple steps to remove Transcy from your Shopify store:
* **Shopify Admin** → **Settings** → **Apps and Sales Channels** → **Uninstall Transcy**

That's it! Your subscription will automatically cancel once the app is uninstalled.

## Important Things to Know

**Billing Information:**
• Shopify will still charge the current 30 days billing cycle if the charge is already started, even you've already uninstalled the app.

**Pausing Your Store:**
• If you're pausing your store temporarily, make sure to uninstall Transcy first
• This prevents automatic charging when your store moves to "Pause and Build" plan
• Check out [Shopify's guide on pausing your store](https://help.shopify.com/en/manual/your-account/pause-or-close-your-store) for more details

**Your Data Protection:**
• **Paid plan users:** Your data stays safe for 3 months after uninstalling
• **Free plan users:** Your data stays safe for 45 days after uninstalling
• Want to come back? Just reinstall Transcy before the deadline and all your settings will sync back automatically!

**Good to Know:** Our support team cannot cancel subscriptions for you due to our [support policy](https://help.transcy.io/en/article/overview-of-transcy-support-policy-17r4ztj/). You'll need to uninstall through Shopify directly.

## Coming Back Later?

Changed your mind or ready to relaunch? You can reinstall Transcy anytime! Just:
• Install the app from the Shopify App Store
• All your previous data and settings will automatically sync back
• Continue where you left off

## Need More Information?

Check out these helpful articles:
• [FAQ: Will I be charged if I uninstall or reinstall Transcy?](https://help.transcy.io/en/article/faq-will-i-be-charged-if-i-uninstall-or-reinstall-transcy-pj0o5f/)
• [FAQ: What happens when you uninstall and reinstall Transcy?](https://help.transcy.io/en/article/faq-what-happens-when-you-uninstall-and-reinstall-transcy-13k7s7n/)

Have questions or need help with the process? We're here to support you! Contact us via live chat or email support@transcy.io