> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: Why am I seeing 404 error pages on my site?

Encountering 404 error pages on your multilingual site can be frustrating, especially when everything seemed to work fine before. This issue usually relates to URL handles - the part of your web address that identifies specific pages or products.

## Quick Diagnosis Steps

### Check Your URL Handle Translations

→ Go to **"Product Resources"** in your **Transcy** by follow: "**Content Translation**" → Navigate to "**Product**"
→ Find the product or page that's showing the 404 error
→ Look for **"URL Handles"** section
→ Check if you **have translations for URL handles**

### Solution 1: Have translations for URL handles

**If you have translated URL handles causing problems:**
→ Locate the **"URL Handles"** translation
→ **Delete the URL handle translation** 
→ Test the page again - it should now work properly

**Why this works**: Sometimes translated URL handles can conflict with your store's routing system. Removing the translation lets the original URL handle work correctly.

### Solution 2: Don't have translation for URL handles

**If you don't have translation for URL handles:**

→ Go to your **original store** (default language)
→ Try accessing the same product or page link
→ Check if you get a 404 error there too

**If the original link also shows 404:**
→ This isn't a **Transcy** issue
→ The original product/page has been deleted or moved
→ Contact **Shopify Support** to restore missing content
→ Check your **Shopify admin** to see if the item still exists

**If the original link works fine:**
→ Contact our support team for further investigation


|| Note:
|| **Transcy** doesn't interfere with your original **Shopify** content. If your default language pages show 404 errors, this indicates an issue within your **Shopify store** itself, not with the translation app. Always check your original content first before troubleshooting translation-related issues.

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If you need further guidance or have any questions, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io