> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# FAQ: Why can't I preview my store when setting Switcher in Transcy?

*When setting up your Switcher, you might notice that the Preview section shows blank content instead of your actual store. Here's why this happens and how to fix it.*

## Why is my Switcher Preview showing blank content?

If you're customizing your Switcher but see empty content in the Preview section like this:

![Blank preview screen showing empty content where store should appear](https://storage.crisp.chat/users/helpdesk/website/62d58a7dc722c400/c4f5cf55-151e-4dcb-89e3-b14e64_lg9c4u.png)

**Don't worry!** This happens because your store has **password protection** enabled. Even though the preview looks blank, all your Switcher settings and customizations are working perfectly fine.

## How can I see my store content in the Preview?

You have two simple options:

**Option 1:** Temporarily disable password protection
→ Go to your Shopify admin
→ Turn off password protection for your store
→ Return to Transcy to see the normal preview

**Option 2:** Enter your store password directly in the preview
Simply enter your store password when prompted:

![Password input field in preview section](https://storage.crisp.chat/users/helpdesk/website/4c5e64997ba38c00/d502e759-4e0c-4fd2-af3f-e05a36_cdcilm.png)

![Store preview showing normally after password entry](https://storage.crisp.chat/users/helpdesk/website/eae052010ce52800/7fc1cb75-fb8c-454e-a037-d47826_16m69nm.png)

## Is my Switcher still working even with blank preview?

**Yes, absolutely!** Your Switcher setup and all customizations work normally even when the preview shows blank content. The password protection only affects what you can see in the preview - it doesn't impact the actual functionality.

## How can I check if my Switcher is working properly?

**Best way:** Go directly to your online store after saving your Switcher settings. You'll see everything working perfectly on the actual storefront, regardless of what the preview shows.

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**Need more help?** If you need further guidance or have any questions, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io