> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: Why I cannot see the content to edit translation?

You cannot edit or translate the needed resources, there are 3 reasons behind this situation.

**Reason 1**: It's because it's not yet synced to our app. Please go to "**Content Translation**" **in Transcy** → press the button "**Sync content**" → then go to find and edit the translation again

![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot3_16o3zg5.png)

**Reason 2**: The resource is spinning, many users experience this "spinning" or infinite loading issue, and often, it boils down to how data is being synced and updated. To resolve this, give the system a few seconds or minutes, depending on the amount of data being processed, to finish loading and updating the content. Once the loading indicator disappears, you should be able to proceed with your translation tasks smoothly

![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot6_1tggxi3.png)

**Reason 3**: Your contents are built by hard-code which Shopify does not allow to transfer and sync its data to our app so that's why you cannot find and edit its translation manually. In this case, you can enable the "**3rd-party app**" by follow "**Market management**" in Transcy → look below to "**Languages**" → **Choose your target language and click to "three dot" → Turn on "3rd-party app**" function to let them translated automatically.

If you still have that issue please contact us via live chat or email us at [support@transcy.io](mailto:support@transcy.io)