> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# FAQ: Why the currency is not working?

Firstly, please recheck if the currency code is set up correctly on General from Shopify setting

1.  **Set up currency code** 

Go to **Market management** menu → tap "**Currencies**" → the pop-up notification "**Currency formatting has been changed**" showing → click on the "t**hree step currency formatting**" to set up currency code on Shopify. For more details can be found [here](https://help.transcy.io/en/article/how-to-set-up-currency-code-on-shopify-with-transcy-fmvo4q/)

![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot16_3ar6ra.png)

2. **Verify App Embeds are Enabled:**

The most common reason for a non-functioning switcher is that the necessary app embeds are disabled within your Shopify theme settings.

* Navigate to your **Shopify** admin panel.
* Go to "**Online Store**" → "**Themes**."   
* Click "**Customize**" on your active theme.
* In the theme editor, look for "**App embeds**" or a similar section (the exact name may vary depending on your theme).
* Ensure that the Transcy app embed is enabled (the toggle switch should be turned on).
* Save your changes

![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot14_1t7r4yi.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot15_1dhv5t5.png)

Should you need further support, please feel free to contact us via live chat or email us at [support@transcy.io](mailto:support@transcy.io)