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# FAQ: Will I be charged if I uninstall or reinstall Transcy?

*Wondering about billing when you uninstall and reinstall **Transcy**? This guide explains exactly how our billing works so you can manage your subscription without unexpected charges.*

Understanding **Transcy's** billing cycle helps you make changes to your app without worrying about double payments or surprise charges.

| If you want to cancel subcription of Transcy, please uninstall it by follow these steps: Shopify admin → App and sales channels → Transcy →  Uninstall

## Table of Contents

[I. Billing Cycle Basics](#2-i-billing-cycle-basics)

[II. Reinstalling Within 30 Days](#2-ii-reinstalling-within-30-days)

[III. Reinstalling After 30 Days](#2-iii-reinstalling-after-30-days)

[IV. Annual Plan Guidelines](#2-iv-annual-plan-guidelines)

## I. Billing Cycle Basics

**Transcy** uses a **30-day billing cycle** for monthly plans. Here's what you need to know:

* **Trial Period**: Each store gets a **7-day free trial** (one time only)
* **No charges during trial**: Uninstalling during your 7-day trial won't result in any charges
* **Billing starts**: After your trial period ends and you approve a paid plan

## II. Reinstalling Within 30 Days

**Good news!** If you reinstall **Transcy** within your current 30-day billing cycle:

### No Double Charges
* You can uninstall and reinstall multiple times
* You won't be charged twice for the same billing period
* Simply approve the charge when prompted (you won't actually be billed again)

### Plan Changes
If you choose a **different plan** after reinstalling:
* **Higher plan**: Pay the prorated difference for the remaining days
* **Lower plan**: Receive prorated credit for remaining days
* Pricing follows [Shopify's standard policy](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#recurring-app-charges)

[Learn more about plan upgrades/downgrades](https://help.transcy.io/en/article/how-will-i-be-charged-when-upgradingdowngrading-plans-gjsp5r/)

## III. Reinstalling After 30 Days

**Important:** If you reinstall **Transcy** after your 30-day billing cycle ends:

### New Billing Cycle Starts
* You'll be charged for a **new billing period**
* Your new 30-day cycle begins when you click **"Approve Charge"**
* This counts as a fresh subscription, not a continuation

### Avoid Double Payment
To prevent being charged twice, make sure to reinstall **within your current 30-day billing cycle** if you plan to continue using **Transcy**.

## IV. Annual Plan Guidelines

**Annual plans** work differently:

### During Your Annual Cycle
* Uninstall and reinstall anytime within your annual billing period
* Continue using your current **Annual plan** without additional charges
* No interruption to your subscription

### After Annual Cycle Ends
* You'll need to select a plan and approve charges again
* Your previous annual subscription has expired
* Choose any available plan (monthly or annual)

|| Remember: These billing rules apply specifically to monthly plans (30-day cycles). Annual plans follow the yearly schedule outlined above.

## Related Articles

* [How will I be charged if I do upgrade/downgrade from lower to higher plan?](https://help.transcy.io/en/article/how-will-i-be-charged-when-upgradingdowngrading-plans-gjsp5r/)

Need clarification about your billing? Contact our support team via **LiveChat** in your app or email us at [support@transcy.io](mailto:support@transcy.io)