> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How will I be charged when upgrading/downgrading plans?

*Planning to switch **Transcy** plans? Understanding our billing process empowers you to make the best decisions for your business growth without any surprises.*

*Transcy operates through Shopify's trusted payment system, ensuring all subscription changes are handled seamlessly within your familiar Shopify environment. This integration means transparent pricing, secure transactions, and unified billing for all your business needs.*

## Table of Contents

[I. How Our Billing Works](#2-i-how-our-billing-works)

[II. Upgrading Your Plan](#2-ii-upgrading-your-plan)

[III. Downgrading Your Plan](#2-iii-downgrading-your-plan)

[IV. Important Billing Notes](#2-iv-important-billing-notes)

---

## I. How Our Billing Works

**Transcy** uses **Shopify's** payment system for all subscription management. This means:

➜ **Secure processing** through Shopify's trusted platform  
➜ **Unified billing** with your other Shopify charges  
➜ **Transparent pricing** with no hidden fees  
➜ **Familiar payment process** you already know and trust

For complete details about Shopify's billing policies, please contact **Shopify support** for more details.

---

## II. Upgrading Your Plan

When upgrading from a **lower** to a **higher** plan, you will be charged the prorated difference based on the remaining days in your current billing cycle, in accordance with **Shopify's** billing policy. For additional information, please reach out to **Shopify support.**

---

## III. Downgrading Your Plan

Downgrade billing depends on whether you're on a monthly or annual plan:

### Monthly Plans

When you switch to a lower plan, **Shopify** automatically provides an **credit** based on:
* Price difference between plans
* Number of days remaining in your billing cycle

This credit can be used for any future **Shopify** **app purchases**.

### Annual Plans

If you downgrade from an annual plan, the new plan is **deferred** until your current annual subscription ends. So it's mean you can't downgrade to Monthly plan or Annual plan immediately, you need to wait until the end of your annual cycle subscription

**Example:**
* Current: Annual plan started in January
* Action: Switch to monthly plan in September  
* Result: New monthly plan starts when annual plan expires in January (next year)

*This follows [Shopify's deferral policy](https://shopify.dev/docs/apps/launch/billing/shopify-app-pricing) for annual subscriptions.*

---

## IV. Important Billing Notes

> **Key Information About Your Billing:**
> 
> ➜ **Billing starts** after your trial period ends  
> ➜ **Monthly cycles** last 30 days  
> ➜ **Annual cycles** last 1 year  
> ➜ **Auto-renewal** happens at the end of each cycle  
> ➜ **Charges appear** in your Shopify monthly bill

![Transcy billing cycle illustration](https://storage.crisp.chat/users/helpdesk/website/c290a87e69922800/df991c30-842e-432a-97ac-4a3ad4_1txbbui.png)
---

**Helpful Articles:**
* [Will I be charged if I uninstall or reinstall Transcy?](https://help.transcy.io/en/article/faq-will-i-be-charged-if-i-uninstall-or-reinstall-transcy-pj0o5f/)
* [What happens when you uninstall and reinstall Transcy?](https://help.transcy.io/en/article/faq-what-happens-when-you-uninstall-and-reinstall-transcy-13k7s7n/)

*If you need additional guidance about billing or plan changes, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io*