> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.transcy.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Transcy Referral Program

*Boost your earnings with our exciting **Transcy Referral Program**! We've designed this program to help you expand your network while earning attractive commissions. It's never been easier to recommend Transcy's powerful translation and currency solutions to fellow merchants and be rewarded for your advocacy.* 
## Table of Contents

I. [How It Works](#2-i-how-it-works)

II. [How to Withdraw Your Commission](#2-how-to-withdraw-the-commission)

III. [How to Track Referral Information](#2-how-to-track-referral-information)

## I. How It Works

1. **Share Your Referral Link:** Access your unique referral link by going Account on the menu side => Credit. This link is specifically designed to install the referral store on your potential customers' devices

${frame}[How To Refer Users For Earnings in Transcy](https://scribehow.com/embed/How_To_Refer_Users_For_Earnings_in_Transcy__sURmyhAJTtGF6K87jR-mhQ?as=video)
2. **Spread the Word:** Share your referral link with friends, family, and your online network

|| Note
|| To ensure you receive your well-deserved commission, please note that your referral link remains active for 30 minutes. This means your friend's store needs to install our app through your unique link within that 30-minute window. If they install after this timeframe, unfortunately the system won't be able to track and credit the commission to your account. We want to make sure you get rewarded for every successful referral

3. **Earn Commissions:** For every successful referral who installs your referral store, you'll earn a commission based on the plan they choose:

* **Basic Plan**: $6 per referral
* **Growth Plan**: $15 per referral
* **Premium Plan**: $30 per referral
* **Enterprise Plan**: $300 per referral

**Especially, with the latest update, your referrals now get a 30% discount on their first billing cycle when they install Transcy through your unique link**

|| Note
|| Commission amount are subject to change. We will keep you updated on any adjustments through this article

## How to withdraw the commission

* Please press the button "Withdraw" and confirm your withdraw amount

${frame}[How To Withdraw Funds From Shopify Transcy](https://scribehow.com/embed/How_To_Withdraw_Funds_From_Shopify_Transcy__5O0_0bFYTQW7rL5tYnCgnA?as=video)

* There're common errors regarding to withdraw amount as following:

* Negative Amount: please enter a positive amount instead
 
* Insufficient Funds: the amount you entered exceeds your available balance
 
* Invalid Decimal Format: please enter an amount with a maximum of two decimal places, such as $2.45

## How to track referral information

### 1. Referral metrics

By tracking key data points, you can gain valuable insights into the effectiveness of your program and optimize it for maximum impact

* **Clicks** : Number of clicks generated by your referral links.
* **Conversion rate** : Number of users from your referrals.
* **Installs** : Number of installs from your referrals.
* **Paid installs** : Number of paid users from your referrals

![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot5_1tywfbj.png)

### 2. Track logs

Stay informed about your referral efforts with detailed tracking logs accessible in your "Track logs". You can easily see who has installed your referral store, the plan they've chosen, and your earnings

![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot6_1qegfr9.png)

* **Billing & Invoices** : showing your recurring or onetime application fee if any

![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot8_1junlmz.png)

* **Transactions** : showing your withdraw information including date, time and status

![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot7_qv7ulp.png)

* **Referrals** : showing information about referral stores with the corresponding withdraw amount including store name, installing time, current plan and earning's status 

![](https://storage.crisp.chat/users/helpdesk/website/351b76ece3eb1400/screenshot9_1ge7rgt.png)

**For Earning's status**

* **SUCCESSFUL** : referral stores has the status CHARGED after 30 days since the beginning of installing time. For example, your referral store is installed on July 3 2024 and the store still uses the app till August 2 2024, you will get the commission on August 2 2024 

* **WAITING** : 
* Referral store is under ON TRIAL status 
* Referral store has the status CHARGE under 30 days since the beginning of installing time 
* Referral store has the status CHARGE ERRORS

* **FAILED** : referral stores has the status CLOSED and UNINSTALL

Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io