> ## Knowledge Base Index
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> Use this file to discover available pages before exploring further.
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# Why you need to migrate to a new plan (existing users only)

***Starting September 4, 2025, Transcy is updating all plan names and structures. To continue using the app without interruption, you'll need to select a new plan. This guide will walk you through the changes and the steps required.***

***Important deadline:** After January 1st, 2026, **any accounts that don't migrate to a new plan will lose access to all Transcy features**. Subscribers must choose a new plan to restore full functionality and continue using the app normally.*

## Table of Contents

[I. What's Changing](#2-i-whats-changing)
1. [New Plan Names](#3-1-new-plan-names)
2. [Migration Details](#3-2-migration-details)

[II. Your Action Timeline](#2-ii-your-action-timeline)
1. [Monthly Users](#3-1-monthly-users)
2. [Annual Users](#3-2-annual-users)

[III. Migration Process](#2-iii-migration-process)
1. [Plan Recommendations](#3-1-plan-recommendations)
2. [Usage Analysis](#3-2-usage-analysis)

[IV. What Happens to Your Data](#2-iv-what-happens-to-your-data)
1. [Higher Plan Limits](#3-1-higher-plan-limits)
2. [Lower Plan Limits](#3-2-lower-plan-limits)
3. [No Action Taken](#3-3-action-taken)

---

## I. What's Changing

If a pop-up notification "**IMPORTANT UPDATE**: **Your services paused in**" appears, don't be concerned. We are moving all merchants to a new system aligned with Shopify's standards for speed and stability. Our old plan will retire.

Start your journey by clicking on "**Explore new plans."**

![Pop-up announcement](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot1_jl9pib.png)

### 1. New Plan Names

Your current plan will be replaced with a new structure designed for different business sizes:

| **Your Current Plan** | **New Plan Name** | **Purpose** |
| ---- |
| **Basic** | **Local Plus** | Growing local businesses |
| **Growth** | **Regional** | Multi-country sellers |
| (None) | **Continental** | Mid-size businesses with custom needs |
| **Premium** | **Cross-Border** | Large international businesses |
| **Enterprise** | **Global** | Enterprise-level operations |

### 2. Migration Details

For existing users, the following migration applies:
| Current Plan | New Plan | Price Change | Migration Notes |
| ---- |
| **Basic**  | **Local Plus** | Price increase: $11.9 → $14.9 | Enhanced features and AI translation engines |
| **Growth**  | **Regional** | Price decrease: $29.9 → $29 | Better value with more features |
| **None** | **Continental** | Brand new ($69) | New plan, new things |
| **Premium**  | **Cross-Border**  | Price increase: $59.9 → $99 | Significant feature upgrades and expanded limits |
| **Enterprise**  | **Global**  | No change ($599) | Same pricing, enhanced features |

New Plan Added: **Continental (**$69/month) - Designed for larger businesses with domain-specific needs, positioned between Regional and Cross-Border plans.

**Basic Plan**
* **Migration:** Basic → Local Plus

**Growth Plan**
* **Migration:** Growth → Regional

**Premium Plan**
* **Migration:** Premium → Cross-Border

**Enterprise Plan**
* **Migration:** Enterprise → Global

**New Continental Plan**
For users without a direct migration path:
* **New Plan:** Continental ($69/month standard)

---

## II. Your Action Timeline

### 1. Monthly Users

* Keep using Transcy until the end of cycle
* **Deadline: After January 1st, 2026** - **users must approve new pricing or access will be restricted**

### 2. Annual Users

* Continue using your current plan until annual cycle ends
* New pricing applies when renewing subscription
* Migration to equivalent or recommended plan based on usage

---

## III. Migration Process

### 1. Plan Recommendations

When you first access to **Transcy Dashboard**, you'll see a personalized recommendation popup. Our system will analyzes:

➤ How many languages you're using
➤ Your translation volume
➤ Active currencies and features
➤ Store size


![Analyze suit plan your need](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot8_1jw4jlo.png)

If our recommended plan isn't the best fit for you, please click '**Compare all plans**' below to see all available options

![](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot9_1hb50ey.png)

| We will recommend the best-suited plan to keep all your settings stable

### 2. Usage Analysis

**Higher recommended plan than current:**
* All your settings stay exactly the same
* You get access to more features and higher limits

**Same level recommended plan:**
* Smooth transition with no changes to your setup
* Enhanced features at the same usage level

**Lower recommended plan:**
* You'll need to reduce active languages or features to fit new limits
* Your existing translations and data remain safe
* Step-by-step guidance provided to adjust settings

---

## IV. What Happens to Your Data

### 1. Higher Plan Limits
✓ All translations, settings, and configurations remain unchanged
✓ Access to additional features and higher quotas
✓ No disruption to your store's operations


![Legacy Pricing for exsiting user](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot11_11fuo0d.png)

### 2. Lower Plan Limits
⚠️ Need to adjust active features to fit new plan:
* **Languages/Currencies**: Choose which ones to keep active
* **Product Translations**: Existing ones stay, but new translations need quota
* **Custom Templates**: Extra templates will be deactivated


![Not enough for your store resources](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot10_1lqvdwi.png)

**Note:** The system guides you through any needed adjustments step-by-step.

### 3. Action Taken

* **Monthly users**: Access paused after user end of their current cycle
* **Annual users**: Access paused when subscription expires
* Your data and settings are preserved safely
* Simply select a new plan anytime to restore full access

---

## Next Steps

**1.** Log into your **Transcy** before the deadline base on your plan (**Monthly or Annual**)
**2.** Review the system's personalized plan recommendation (To view all pricing plans, look below to "**See all plans**" to check all the plans)
**3.** Select your preferred new plan
**4.** Continue growing your global business with enhanced features

After selecting your new plan, you'll see a '**Plan updated successfully**' confirmation, and then you can enjoy your new experience with Transcy

![Successful migration pop-up](https://storage.crisp.chat/users/helpdesk/website/-/3/5/1/b/351b76ece3eb1400/screenshot13_7luvic.png)

**Pro Tip:** We recommend following the system's suggestion since it's based on your actual usage patterns and ensures the smoothest transition.

---

*Need help choosing the right plan? The recommendation system in your **Transcy** dashboard analyzes your current setup and suggests the best fit. Your success in global markets is our priority.*

If you need further guidance or have any questions, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io