Transcy Payment & Refund Policy

Something you want to keep in mind when using Transcy Services:

Please note that you agree to our Terms of Service once you approve the Shopify charge.
If you see a billing charge after uninstalling, it means you uninstalled after the 7-day free trial period ended.

PAYMENT

We have to follow all of Shopify Payment Policies, therefore please read more here for more details.

Note:

In case you're having any issues with your charging/payment procedure, please contact Shopify support team as soon as possible. Also, kindly notify us by our live chat, or our email
For upgrading and downgrading concern(s) during the billing period, please refer to this link here.

Transcy offers a 7-day free trial period allowing you to fully experience our app's capabilities before paying.
If you find that Transcy doesn't meet your needs, or Transcy is not a good fit, simply uninstall the app before the trial ends to avoid being charged.
After the trial period, we do not provide unconditional refunds, regardless of whether you've chosen a monthly or yearly subscription plan.
Shopify's transaction fees are non-refundable according to Shopify policy, so we can only refund the portion we receive (not the full charge).
Transcy reserves the right to refuse refunds if we detect abuse or unusual behavior.
Our refund policy can change at any time without notice and is an integral part of our Terms of Service.
Approving the charge in Shopify means you agree to these terms.

You should contact Transcy via live chat or email and describe your issue clearly.
REFUNDS ARE NOT GUARANTEED, as each app has its own policy.
The scope of work is based on our Support Policy. All processes must follow the Support Policy in order to get the final confirmation from both sides.
During the progress of supporting, you have to understand all standards and the Abuse rules (see our Support Policy).
You must follow our support process and cooperate fully during troubleshooting.
If our team confirms we cannot fix the problem, we may approve a refund.
The charge must be made through Shopify's payment system.
If approved, refunds may take 7-10 business days after we receive the payment from Shopify.

You changed your mind or no longer want to use the app after the free trial period.
The issue you reported is outside our Support Policy scope.
You did not contact our support team for help.
You can't provide proof (like screenshots) of the issue or bug.
You refuse to share staff account so we can check the issue.
You install and uninstall the app repeatedly, then request a refund.
You send repeated refund requests or try to negotiate refunds.
You behave in a way that is threatening, abusive, or shows intention to cause harm to our team or OneCommerce.
You claim you installed the wrong app — please review carefully before purchasing.
For recurring application charges and usage-based charges (like top-ups tokens), the usage charges are non-refundable.

This policy may be updated at any time without notice and takes effect immediately for ALL subscriptions and users.
It is part of our Terms of Service, and all users must accept it.
We reserve the right to deny refunds if we detect any abuse of the policy.

If you have any further concerns, please feel free to contact us via live chat or email us at support@transcy.io

Updated on: 23/09/2025

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