Why you need to choose a new plan?
Starting October 4, 2025, all current Transcy plan names and structures will change. You must select from our new plans to keep using the app. This guide explains what's happening and outlines the necessary steps.
Table of Contents
I. What's Changing
If a pop-up notification "New subscription plans available" appears, don't be concerned. This is our way of informing all users about a major update, and we want to ensure you don't miss this important announcement.
Skip by clicking "I'll do this later" or "X", or start your journey with "Explore new plans".
1. New Plan Names
Your current plan will be replaced with a new structure designed for different business sizes:
Your Current Plan | New Plan Name | Purpose |
|---|---|---|
Free | Free | Testing and small stores |
Basic | Local Plus | Growing local businesses |
Growth | Regional | Multi-country sellers |
(None) | Continental | Mid-size businesses with custom needs |
Premium | Cross-Border | Large international businesses |
Enterprise | Global | Enterprise-level operations |
2. Migration Details
For existing users, the following migration applies:
Current Plan | New Plan | Price Change | Migration Notes |
|---|---|---|---|
Free | Free | No change ($0) | No changes to features or pricing |
Basic | Local Plus | Price increase: $11.9 → $14.9 | Enhanced features and AI translation engines |
Growth | Regional | Price decrease: $29.9 → $29 | Better value with more features |
Premium | Cross-Border | Price increase: $59.9 → $99 | Significant feature upgrades and expanded limits |
Enterprise | Global | No change ($599) | Same pricing, enhanced features |
New Plan Added: Continental ($69/month) - Designed for larger businesses with domain-specific needs, positioned between Regional and Cross-Border plans.
Special pricing for existing users migrating to Continental plan: $49/month or $470/year (15% discount automatically applied)
II. Your Action Timeline
1. Monthly Users
- Keep using Transcy until the end of cycle (the deadline migration is 4 October, 2025)
- Discount offer: When approving new pricing, receive discount equal to old price for 1 cycle
- Option to switch to annual plan to maintain old pricing for 12 months with 20% savings (we highly recommend choose annual than monthly to saving your budget)
- Deadline: October 4, 2025 - users must approve new pricing or access will be restricted
2. Annual Users
- Continue using your current plan until annual cycle ends
- New pricing applies when renewing subscription
- Migration to equivalent or recommended plan based on usage
III. Migration Process
1. Plan Recommendations
When you first access to Transcy Dashboard, you'll see a personalized recommendation popup. Our system will analyzes:
➤ How many languages you're using
➤ Your translation volume
➤ Active currencies and features
➤ Store size
If our recommended plan isn't the best fit for you, please click 'Compare all plans' below to see all available options
2. Usage Analysis
Higher recommended plan than current:
- All your settings stay exactly the same
- You get access to more features and higher limits
Same level recommended plan:
- Smooth transition with no changes to your setup
- Enhanced features at the same usage level
Lower recommended plan:
- You'll need to reduce active languages or features to fit new limits
- Your existing translations and data remain safe
- Step-by-step guidance provided to adjust settings
IV. What Happens to Your Data
1. Higher Plan Limits
✓ All translations, settings, and configurations remain unchanged
✓ Access to additional features and higher quotas
✓ No disruption to your store's operations
2. Lower Plan Limits
⚠️ Need to adjust active features to fit new plan:
- Languages/Currencies: Choose which ones to keep active
- Product Translations: Existing ones stay, but new translations need quota
- Custom Templates: Extra templates will be deactivated
Note: The system guides you through any needed adjustments step-by-step.
3. No Action Taken
- Monthly users: Access paused after user end of their current cycle (the last deadline before migrate is 4 October, 2025)
- Annual users: Access paused when subscription expires
- Your data and settings are preserved safely
- Simply select a new plan anytime to restore full access
Next Steps
1. Log into your Transcy dashboard before the deadline base on your plan (Monthly or Annual)
2. Review the system's personalized plan recommendation
3. Select your preferred new plan
4. Continue growing your global business with enhanced features
After selecting your new plan, you'll see a 'Plan updated successfully' confirmation, and then you can enjoy your new experience with Transcy
Pro Tip: We recommend following the system's suggestion since it's based on your actual usage patterns and ensures the smoothest transition.
Need help choosing the right plan? The recommendation system in your Transcy dashboard analyzes your current setup and suggests the best fit. Your success in global markets is our priority.
If you need further guidance or have any questions, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io
Updated on: 04/09/2025
Thank you!