Why you need to migrate to a new plan (existing users only)
Starting September 4, 2025, Transcy is updating all plan names and structures. To continue using the app without interruption, you'll need to select a new plan. This guide will walk you through the changes and the steps required.
Important deadline: After January 1st, 2026, any accounts that don't migrate to a new plan will lose access to all Transcy features. Subscribers must choose a new plan to restore full functionality and continue using the app normally.
Table of Contents
I. What's Changing
If a pop-up notification "IMPORTANT UPDATE: Your services paused in" appears, don't be concerned. We are moving all merchants to a new system aligned with Shopify's standards for speed and stability. Our old plan will retire.
Start your journey by clicking on "Explore new plans."
1. New Plan Names
Your current plan will be replaced with a new structure designed for different business sizes:
Your Current Plan | New Plan Name | Purpose |
|---|---|---|
Basic | Local Plus | Growing local businesses |
Growth | Regional | Multi-country sellers |
(None) | Continental | Mid-size businesses with custom needs |
Premium | Cross-Border | Large international businesses |
Enterprise | Global | Enterprise-level operations |
2. Migration Details
For existing users, the following migration applies:
Current Plan | New Plan | Price Change | Migration Notes |
|---|---|---|---|
Basic | Local Plus | Price increase: $11.9 → $14.9 | Enhanced features and AI translation engines |
Growth | Regional | Price decrease: $29.9 → $29 | Better value with more features |
None | Continental | Brand new ($69) | New plan, new things |
Premium | Cross-Border | Price increase: $59.9 → $99 | Significant feature upgrades and expanded limits |
Enterprise | Global | No change ($599) | Same pricing, enhanced features |
New Plan Added: Continental ($69/month) - Designed for larger businesses with domain-specific needs, positioned between Regional and Cross-Border plans.
Basic Plan
- Migration: Basic → Local Plus
Growth Plan
- Migration: Growth → Regional
Premium Plan
- Migration: Premium → Cross-Border
Enterprise Plan
- Migration: Enterprise → Global
New Continental Plan
For users without a direct migration path:
- New Plan: Continental ($69/month standard)
II. Your Action Timeline
1. Monthly Users
- Keep using Transcy until the end of cycle
- Deadline: After January 1st, 2026 - users must approve new pricing or access will be restricted
2. Annual Users
- Continue using your current plan until annual cycle ends
- New pricing applies when renewing subscription
- Migration to equivalent or recommended plan based on usage
III. Migration Process
1. Plan Recommendations
When you first access to Transcy Dashboard, you'll see a personalized recommendation popup. Our system will analyzes:
➤ How many languages you're using
➤ Your translation volume
➤ Active currencies and features
➤ Store size
If our recommended plan isn't the best fit for you, please click 'Compare all plans' below to see all available options
2. Usage Analysis
Higher recommended plan than current:
- All your settings stay exactly the same
- You get access to more features and higher limits
Same level recommended plan:
- Smooth transition with no changes to your setup
- Enhanced features at the same usage level
Lower recommended plan:
- You'll need to reduce active languages or features to fit new limits
- Your existing translations and data remain safe
- Step-by-step guidance provided to adjust settings
IV. What Happens to Your Data
1. Higher Plan Limits
✓ All translations, settings, and configurations remain unchanged
✓ Access to additional features and higher quotas
✓ No disruption to your store's operations
2. Lower Plan Limits
⚠️ Need to adjust active features to fit new plan:
- Languages/Currencies: Choose which ones to keep active
- Product Translations: Existing ones stay, but new translations need quota
- Custom Templates: Extra templates will be deactivated
Note: The system guides you through any needed adjustments step-by-step.
3. Action Taken
- Monthly users: Access paused after user end of their current cycle
- Annual users: Access paused when subscription expires
- Your data and settings are preserved safely
- Simply select a new plan anytime to restore full access
Next Steps
1. Log into your Transcy before the deadline base on your plan (Monthly or Annual)
2. Review the system's personalized plan recommendation (To view all pricing plans, look below to "See all plans" to check all the plans)
3. Select your preferred new plan
4. Continue growing your global business with enhanced features
After selecting your new plan, you'll see a 'Plan updated successfully' confirmation, and then you can enjoy your new experience with Transcy
Pro Tip: We recommend following the system's suggestion since it's based on your actual usage patterns and ensures the smoothest transition.
Need help choosing the right plan? The recommendation system in your Transcy dashboard analyzes your current setup and suggests the best fit. Your success in global markets is our priority.
If you need further guidance or have any questions, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io
Updated on: 08/04/2026
Thank you!