FAQ: Does Transcy support multiple currency on checkout page?

Expanding your store globally is exciting, but ensuring customers can pay in their preferred currency at checkout can be tricky. While Transcy seamlessly converts currencies throughout your store pages, the checkout experience requires a special setup to maintain currency consistency.

This comprehensive guide walks you through integrating Shopify Payments and Shopify Markets with Transcy to create a smooth, localized checkout experience that builds customer trust and boosts international sales.

Table of Contents

I. Understanding Currency Conversion at Checkout

II. Prerequisites for Multi-Currency Checkout
Shopify Payments Requirements
Supported Countries and Limitations

III. Setting Up Shopify Payments

IV. Configuring Shopify Markets
Single-Country Market Setup
Multiple-Country Market Setup

V. Testing Your Multi-Currency Checkout

VI. Troubleshooting Common Issues

I. Understanding Currency Conversion at Checkout

Here's what makes checkout currency conversion unique: Unlike your product pages, homepage, or cart where Transcy handles currency display beautifully, the checkout page operates differently. Currency conversion at checkout only works when you're using Shopify Payments - without it, customers will see your store's default currency regardless of their previous browsing experience.

This isn't a limitation of Transcy, but rather how Shopify payment system is designed to ensure secure, compliant transactions across different markets.

Why this matters for your business:
Customers who browse in their local currency expect to pay in that same currency
Currency switching at checkout creates confusion and abandoned carts
Professional international stores maintain currency consistency throughout the entire shopping journey

II. Prerequisites for Multi-Currency Checkout

1. Shopify Payments Requirements

To enable true multi-currency checkout, you'll need:

Active Shopify Payments as your primary payment processor
Transcy app installed with your desired target currencies configured
Shopify Markets properly set up for your target regions

When these three components work together, Shopify automatically converts your default prices to international currencies using real-time exchange rates, while Transcy ensures consistent currency display throughout the shopping experience.

2. Supported Countries and Limitations

Important consideration: Shopify Payments is only available to stores in certain countries. If your store is located in an unsupported country, you'll need to explore alternative payment solutions or accept that checkout will revert to your default currency.

Kindly refer to this Article for more details.

III. Setting Up Shopify Payments

Let's get your payment system configured for international success:

Step 1: Navigate to your Shopify admin panel
Step 2: Go to Settings → Payment settings
Step 3: Locate Shopify Payments in the available payment methods
Step 4: Click the Manage button to configure your settings


If you encounter any setup challenges during this process, Shopify's support team is your best resource for payment-specific configurations. They can provide detailed guidance tailored to your store's location and business requirements.

IV. Configuring Shopify Markets

Shopify Markets is your control center for international selling. Here's how to configure it for seamless currency conversion:

Access Markets Settings:
From your Shopify admin, go to Settings → Markets
Review your current market configuration
Set up currency preferences for each target market

1. Single-Country Market Setup

For markets targeting specific countries, you can customize:
Default currency for that market
Exchange rate handling (automatic or manual)
Currency format display preferences
Price adjustments for local market conditions

2. Multiple-Country Market Setup

When targeting regions with multiple countries, you'll configure:
Regional currency preferences
Country-specific price adjustments
Local payment method preferences


Pro tip: For detailed setup instructions for both single and multiple-country markets, check out Shopify's comprehensive setup guide.

V. Testing Your Multi-Currency Checkout

Once everything is configured, test your setup by:
Browsing your store from different geographic locations (or using a VPN)
Adding products to cart in various currencies
Proceeding through checkout to verify currency consistency
Completing test transactions in different currencies

VI. Troubleshooting Common Issues

Important Note About Currency Support

Even with "Show prices to customers in their local currency" enabled, some currencies may not be supported for checkout. In these cases, the system automatically reverts to your default currency. This is a Shopify limitation, not a Transcy issue.

For a complete list of supported and unsupported currencies, refer to Shopify's volatile currencies documentation.

Once you're using Shopify Payments and Markets, currency formatting, exchange rates, and checkout currency behavior are managed directly by Shopify's system. For adjustments to these settings, contact Shopify support for expert guidance.

Conclusion

Setting up multi-currency checkout creates a professional, trustworthy shopping experience that can significantly boost your international conversion rates. By combining Transcy's powerful currency display capabilities with Shopify Payments and Markets, you're giving customers the seamless, localized experience they expect from global brands.

The investment in proper setup pays dividends through reduced cart abandonment, increased customer confidence, and expanded market reach. Your international customers will appreciate the attention to their local shopping preferences.

Helpful Resources:

Rounding prices in Shopify Payments
How to set up Shopify Market and make it work with Transcy
Shopify Payments multi-currency setup guide

If you need further assistance, please contact us via live chat or email us at support@transcy.io.

Updated on: 28/05/2025