Subscription plans and app charges

• FAQ: What happens when I change my Transcy plan upgrade or downgrade?

  Learn what happens when you upgrade or downgrade your Transcy plan. Understand feature limits, data protection, and how to extend resources for your global storeFeatured

• How to create a request support ticket

  How to create a request support ticketFeatured

• FAQ: Will I be charged if I uninstall or reinstall Transcy?

  Learn how Transcy billing works when you uninstall and reinstall the app. Understand 30-day billing cycles, avoid double charges, and manage your subscription without surprises. Get clear guidance on reinstalling within billing periods, plan changes, and annual subscription rules to optimize your Transcy experience.Featured

• Does Transcy offer Free trial?

  What's new Trial of 7 days?, free trialFeatured

• FAQ: What happens when you uninstall and reinstall Transcy?

  Learn what happens to your Transcy data when you uninstall and reinstall the app. Discover how long your translations and settings are saved (90 days for paid plans, 45 days for free), understand the reinstallation process, and get clarity on billing scenarios. Your multilingual store work is protected - find out exactly how Transcy safeguards your progress during temporary breaksFeatured

• FAQ: How do I remove extent quota from my plan?

  Learn how to remove extent quota from your Transcy plan in 3 simple steps. Quick FAQ guide with no extra charges during the processFeatured

• How to check my current subscription/plan

  How to check my current subscription/planFeatured

• FAQ: How to Uninstall Transcy from Your Shopify Store

  Learn how to uninstall Transcy from Shopify safely. Step-by-step guide covering billing, data protection, and what happens when you remove the appSome readers

Language

• FAQ: What are the differences between Non-Editable and Editable languages in Transcy?

  Compare Non-Editable vs Editable languages in Transcy. Learn differences in translation control, checkout support, and Shopify Market integration to choose the right typeFeatured

• FAQ: How to resolve with "Language migration needed"?

  Language migration needed" warning in Transcy. Quick guide to resolve Shopify-Transcy language sync issues and restore access to settingsFeatured

• Why I can't use the function "Auto switch language" (Geolocation)?

  Why I can't use he function "Auto switch language"?Featured

• Why does Third-party element not work and sometimes translation is not correct?

  Why does Third-party element not work and sometimes translation is not correct?Featured

• Why I can not find the language I want to translate in the target language list?

  Why I can not find the language I want to translate in the target language list?Featured

• Why I cannot switch to the editable language of Portuguese?

  why I cannot switch to the advance language of PortugueseFeatured

• Troubleshooting with Language Management

  Troubleshooting with LanguageFeatured

• Why I did not see language on my switcher?

  Why I did not see language on my switcher?Featured

• Can I change default language?

  Can I change default language?Featured

• FAQ: Unable to add language on market with Transcy

  Getting this message: "This market shares the same domain with primary market. Please add languages at primary market" when trying to add languages? Here's how to fix it quickly after Shopify's recent update This error appears when your market doesn't have a primary domain set up. It's part of Shopify's recent updates to help organize your international markets better. How toFew readers

Translation

• FAQ: Do I enable auto translation for product content?

  Enable automatic AI translation for third-party content with Transcy. Learn how to set up seamless multilingual stores and manage translation limits effectivelyFeatured

• FAQ: Does Transcy translate checkout pages?

  Does Transcy translate checkout pages? Yes! Learn the step-by-step process, language requirements, limitations, and troubleshooting tips for multilingual checkout successFeatured

• FAQ: How do I sync and why I can't see SEO content of product page in Transcy?

  Learn how to sync SEO titles and descriptions from Shopify to Transcy for translation. Step-by-step guide to boost multilingual search rankingsFeatured

• Can I edit Product variants manually in app?

  Can I edit Product variants manually in app?Featured

• Why can't I switch target language to Editable language type or add more target language in Lower plan?

  Why can't I switch target language to Advanced language type or add more target language in Basic plan?Featured

• FAQ: Can Transcy translate content from third-party apps using iframe?

  Learn about Transcy's current support for third-party apps using iframe technology like Loox. Discover supported alternatives and future development plans for global store translationFeatured

• FAQ: Can Transcy support to translate contents on Page Builder apps?

  Learn why Transcy auto-translates third-party apps but editing isn't available. Quick FAQ on third-party translation limitations and solutions Page Builder apps?Featured

• Can I exclude archived, draft products from showing in app?

  Can I exclude archived, draft products from showing in app?Featured

• Does Transcy support translate videos existing in my store?

  Does Transcy support translate videos existing in my store?Featured

• Troubleshooting with Translation Management

  Troubleshooting with Translation ManagementFeatured

• Does Transcy affect on Google merchant/Google feed?

  How does Transcy affect on Google merchant/Google feed?Featured

• Why my variants is not working or broken format?

  Why my variants is not working or broken format?Featured

• Why I cannot see the content to edit translation?

  Why I cannot see the content to edit translation?Featured

• How to resolve translation with "Translation Outdated"

  How to resolve translation with "Translation Outdated"Featured

• Why my rule is not working after "publish & apply rule"

  Why my rule is not working after "publish & apply rule"Featured

• Can I import or export rule from your app?

  Can I import or export rule from your app?Featured

• Why I am unable to save translation?

  Why I am unable to save translation?Featured

• Why are some contents, languages are not translated?

  Why contents/ parts are not translated? untranslateFeatured

• Does your app sync the existing translation from Translate & Adapt?

  Does you app sync the existing translation from other translation app? Translate and AdaptFeatured

• Why your banner image is not updated on other languages?

  Why your banner image is not updated on other languages?Featured

• why the resources/pages are spinning?

  why the resources/pages are spinning, infinity loading, stuck syncFeatured

• How to prevent product name from being translated in the product page?

  How to prevent product name from being translated in the product page?Featured

• Does your app translate Order, Email notifications?

  Does your app translate Order, Email notifications?Featured

• Can I manually edit the translation of third party apps?

  Can I manually edit the translation of third party apps? Pagefly, KlaviyoFeatured

• Can I restore manual translation?

  Can I restore manual translation?Featured

• Does your app translate banner?

  Does your app to translate banner?Featured

• Can you translate variants in bulk?

  Can you translate variants in bulk?Featured

• Why is the translation process loading too long?

  Why is the Translation Process Loading Too Long?Featured

• Will Transcy impact my website's loading speed?

  Will Transcy impact my website's loading speed?Featured

• What is the Third-party app resource?

  Discover how Transcy's Third-Party App Integration automatically translates content from external Shopify apps. Learn about basic and advanced integration options, manage translations efficiently, and ensure linguistic consistency across your multilingual store—all in one powerful solution.Some readers

• Does Transcy support to translate SEO for your shopify store?

  We'd love to inform you that now we could support to translate SEO title and description in the product page and meta title, meta description in the collection page. Please be advised that you can only translate and manage the translation of SEO for Editable language type. For more details can be found on this article References Adding keywords for SEO to your Shopify stFew readers

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Currency

• FAQ: Understand and How to translate Cart Page Notification?

  Learn how to set up cart page notifications in Transcy when target currencies aren't supported by Shopify Payments. Keep customers informed about currency conversion limitations, customize notification messages, and translate them for international shoppers to reduce cart abandonment and build trustFeatured

• Why pricing is not the same on different markets?

  Why do I see the same currency having different values in different markets?, different currencyFeatured

• What content does Transcy translate for Payment Gateway Page?

  Transcy translate for Payment Gateway Page?Featured

• How to remove Transcy's currency code

  How to remove Transcy's currency codeFeatured

• Troubleshooting with Currency Management

  Troubleshooting with Currency ManagementFeatured

• Why I did not see currency on my switcher?

  Why I did not see currency on my switcher?Featured

• Why price is not converted on checkout page?

  Why price is not converted on checkout page?, still see the original currencyFeatured

• Why the currency is not working?

  Why the currency is not converted?Featured

• FAQ: Does Transcy support multiple currency on checkout page?

  Learn how to enable currency conversion at checkout with Shopify Payments and Markets. Step-by-step guide to set up multi-currency checkout with Transcy for global salesFeatured

Switcher

• Which are themes supported for Embedded Switcher in your page Header?

  Which are themes supported for Embedded Switcher in your page Header?Featured

• Why does my embedded switcher back to floating format after changing theme?

  Why does my embedded switcher back to floating format after changing theme?Featured

• Why can't I preview my store when setting Switcher in Transcy?

  Why can't I preview my store when setting Switcher in Transcy?Featured

• Why can't I save more my own Switcher template in app?

  can not save more my own Switcher template in appFeatured

• Troubleshooting with Switcher Management

  Troubleshooting with Switcher ManagementFeatured

• Can I add Transcy switcher in 2 different places at the same time?

  Switcher visibility and App Embed blocksFeatured

• Why language/currency is not automatically redirected based on location?

  Why language/currency is not automatically redirected based on locationFeatured

• Why is your plugin (switcher) not working?

  Why your switcher (plugin) is not working?Featured

• Can I hide switcher on some specific pages?

  Can I hide switcher on some specific pages?Featured

• Can I hide Transcy switcher on website?

  Can I hide Transcy switcher on website?Featured

Other

• Is Hreflang tags supported by our app?

  Is Hreflang tags supported by our app?Featured

• Deactivate Your Transcy App Without Uninstalling

  Learn how to pause your Transcy subscription while preserving all your translation data and settings. Our Deactivate feature lets you temporarily stop payments without uninstalling from Shopify, with easy reactivation when you're readyFeatured

• Can I import my translation to the app?

  Can I import my translation to the app?Featured

• How to use Chrome Remote Desktop

  How to use Chrome Remote DesktopFeatured

• Can I export my translation to a CSV file?

  Can I export my translation to a CSV file?Featured

• The language Transcy's interface can be displayed in?

  Does Transcy support language to translate the interface inside app?, displayFeatured

• Can I install Transcy app in Shopify development store?

  Dev, development storeFeatured

• Which web browsers are Transcy supporting?

  Which web browsers are Transcy supporting?Featured

• Is there a way to calculate how many words to translate the whole website?

  Is there a way to calculate how many words to translate the whole website?Featured

• Can I remove/block markets?

  Can I remove/block markets, countriesFeatured

• Why your app is not working?

  Why your app is not working?Featured

• How do we back-up the translation?

  How do we back-up the translation?Featured

• Can Transcy replace video?

  Can Transcy to replace video?Featured

• Can I add markets/countries in Transcy app?

  Can I add markets/countries in Transcy app?Featured

• Does your app translate cookie banner content?

  Does your app translate cookie banner content?Featured

• How to create a staff account, and/or why does support team need it?

  How to create a staff account, and/or why does support team need it?Featured

• Why I need your Collaborator account?

  CollaboratorFeatured

• Staff permissions required for managing markets

  Staff permissions required for managing marketsFeatured

• Does Transcy support changing font and format for translation texts?

  Basically, Transcy will rely on the default store content to translate into other target languages, so the translated text will be reflected on the same font and format of the default store content. We do not support changing font and color format of translation texts. Hopefully you understand. However, you can customize other formattings for target translation like Bold, Underline, Insert images, or adjust alignment you can find options here. (https://storage.crisp.chat/users/helpFew readers

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