Subscription plans and app charges
FAQ: What happens when I change my Transcy plan upgrade or downgrade?
How to create a request support ticket
FAQ: Will I be charged if I uninstall or reinstall Transcy?
Does Transcy offer Free trial?
FAQ: What happens when you uninstall and reinstall Transcy?
FAQ: How do I remove extent quota from my plan?
How to check my current subscription/plan
FAQ: How to Uninstall Transcy from Your Shopify Store
Language
FAQ: What are the differences between Non-Editable and Editable languages in Transcy?
FAQ: How to resolve with "Language migration needed"?
Why I can't use the function "Auto switch language" (Geolocation)?
Why does Third-party element not work and sometimes translation is not correct?
Why I can not find the language I want to translate in the target language list?
Why I cannot switch to the editable language of Portuguese?
Troubleshooting with Language Management
Why I did not see language on my switcher?
Can I change default language?
FAQ: Unable to add language on market with Transcy
Translation
FAQ: Do I enable auto translation for product content?
FAQ: Does Transcy translate checkout pages?
FAQ: How do I sync and why I can't see SEO content of product page in Transcy?
Can I edit Product variants manually in app?
Why can't I switch target language to Editable language type or add more target language in Lower plan?
FAQ: Can Transcy translate content from third-party apps using iframe?
FAQ: Can Transcy support to translate contents on Page Builder apps?
Can I exclude archived, draft products from showing in app?
Does Transcy support translate videos existing in my store?
Troubleshooting with Translation Management
Does Transcy affect on Google merchant/Google feed?
Why my variants is not working or broken format?
Why I cannot see the content to edit translation?
How to resolve translation with "Translation Outdated"
Why my rule is not working after "publish & apply rule"
Can I import or export rule from your app?
Why I am unable to save translation?
Why are some contents, languages are not translated?
Does your app sync the existing translation from Translate & Adapt?
Why your banner image is not updated on other languages?
why the resources/pages are spinning?
How to prevent product name from being translated in the product page?
Does your app translate Order, Email notifications?
Can I manually edit the translation of third party apps?
Can I restore manual translation?
Does your app translate banner?
Can you translate variants in bulk?
Why is the translation process loading too long?
Will Transcy impact my website's loading speed?
What is the Third-party app resource?
Does Transcy support to translate SEO for your shopify store?
Currency
FAQ: Understand and How to translate Cart Page Notification?
Why pricing is not the same on different markets?
What content does Transcy translate for Payment Gateway Page?
How to remove Transcy's currency code
Troubleshooting with Currency Management
Why I did not see currency on my switcher?
Why price is not converted on checkout page?
Why the currency is not working?
FAQ: Does Transcy support multiple currency on checkout page?
Switcher
Which are themes supported for Embedded Switcher in your page Header?
Why does my embedded switcher back to floating format after changing theme?
Why can't I preview my store when setting Switcher in Transcy?
Why can't I save more my own Switcher template in app?
Troubleshooting with Switcher Management
Can I add Transcy switcher in 2 different places at the same time?
Why language/currency is not automatically redirected based on location?
Why is your plugin (switcher) not working?
Can I hide switcher on some specific pages?
Can I hide Transcy switcher on website?
Other
Is Hreflang tags supported by our app?
Deactivate Your Transcy App Without Uninstalling
Can I import my translation to the app?
How to use Chrome Remote Desktop
Can I export my translation to a CSV file?
The language Transcy's interface can be displayed in?
Can I install Transcy app in Shopify development store?
Which web browsers are Transcy supporting?
Is there a way to calculate how many words to translate the whole website?
Can I remove/block markets?
Why your app is not working?
How do we back-up the translation?
Can Transcy replace video?
Can I add markets/countries in Transcy app?
Does your app translate cookie banner content?
How to create a staff account, and/or why does support team need it?
Why I need your Collaborator account?
Staff permissions required for managing markets
Does Transcy support changing font and format for translation texts?