FAQ: Why does my embedded switcher back to floating format after changing theme?

This is not an issue from app. Please be advised that after changing theme to a new one, the switcher will be set as floating by default, if you want Embed mode, you need to embed switcher on your new theme by the following way:

Case 1: Your New Theme is Supported

Your new theme is in our supported list, you can feel free to get back to Transcy → Switcher settings → Advanced → Switcher sub-tab → Position → Choose Embedded in the page header (make sure to check right device) → Save

→ As a result, your switcher will be embedded on header as you want on new theme

Case 2: Your New Theme is Not Supported

Your new theme is out of our supported list — its name is different to our supported theme names, or you might have renamed it before, so our app can't recognize and embed it. In this case, you might see this message in Switcher setting

But no worries — you can embed the switcher on your new theme yourself. Which way depends on your theme:

• Online Store 2.0 theme (Dawn, Refresh and other current themes) — add the Transcy Switcher app block in Themes → Customize
• Vintage theme (Debut and other older Liquid themes) — rename the theme by adding "TC", or add the switcher code manually

All three methods, with screenshots: Embed Switcher to Unsupported Themes with Transcy

If you can't make it work, please don't hesitate to contact via live chat or email us at support@transcy.io

Updated on: 17/08/2026