FAQ: Can Transcy translate my mega-menu app's menu content?

Short answer: Transcy cannot guarantee compatibility with third-party mega-menu apps. If your mega-menu doesn't translate, or its layout/format breaks after translation, please contact our support team so we can look at your specific setup.

Mega-menu apps build and render your navigation in their own way, and that output often sits outside the content Transcy's translation layer can reliably reach. As a result:

• Some mega-menu content may not translate.
• The menu's format/layout can break in a translated view.

We are not able to guarantee a fix for these third-party mega-menu cases from the app side. If you run into either problem, please contact the Transcy support team, share your store URL and a screenshot of the affected menu, and we'll review your specific case. Feel free to contact us via live chat or email at support@transcy.io.

Updated on: 27/08/2026