FAQ: Does Transcy translate checkout pages?

Yes, Transcy can translate checkout pages. The process is straightforward when everything is properly configured:

Step-by-step translation process:

Go to Translation → Themes in your Transcy dashboard
Click on Theme content
Find and select the box next to "Checkout & system"
Click to translate the checkout page elements

While Transcy supports checkout translation, there are several important technical considerations to be aware of:

Language type requirements

Checkout pages can only be translated using Editable language types. Non-editable languages cannot be translated on checkout pages due to technical limitations in how these language sources integrate with Shopify's checkout system.

If you're using "Non-editable languages", you'll need to switch your language type from "Non-editable" to "Editable"

Shopify platform limitations

Third-party app restrictions: Due to Shopify's own platform limitations, third-party translation functions cannot be translated on the checkout page.

Theme compatibility considerations

Theme-specific challenges: Not all Shopify themes are compatible with seamless checkout page translation.

Common issue: Checkout redirects to the default language

The problem: You've successfully translated your checkout page in Transcy, but when customers add items to cart and proceed to checkout, the page automatically redirects to the default language.

Why does this happen?

Theme customizations: Your theme may have custom code that interferes with language detection
App conflicts: Other installed apps might be overriding language settings
Theme compatibility: Some themes don't properly support multilingual checkout flows

Initial troubleshooting steps:

Verify language type: Ensure you're using Editable language for checkout translation
Check theme compatibility: Test with a default Shopify theme to isolate theme-specific issues

Remember that checkout translation works best with Editable languages and compatible themes.

If you need further assistance, please contact us via live chat or email us at support@transcy.io.

Updated on: 08/08/2025

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