FAQ: Does Transcy translate checkout pages?
The checkout page is where your international customers make their final purchase decision – it's arguably the most critical moment in their shopping journey. Having this page in their native language can significantly reduce cart abandonment and increase conversion rates. Many store owners wonder whether Transcy can translate this crucial part of their store.
This article explains how Transcy handles checkout page translation, what limitations exist, and how to troubleshoot common issues to ensure your international customers have a seamless purchasing experience.
I. How to translate checkout pages in Transcy
II. Understanding technical limitations
Yes, Transcy can translate checkout pages, and the process is straightforward when everything is properly configured:
Step-by-step translation process:
Go to Translation → Themes in your Transcy dashboard
Click on Theme content
Find and select the box next to Checkout & system
Click to translate the checkout page elements
While Transcy supports checkout translation, there are several important technical considerations to be aware of:
Critical requirement: Checkout pages can only be translated using Editable language types. Non-editable languages cannot translate checkout pages due to technical limitations in how these language sources integrate with Shopify's checkout system.
If you're using Non-editable languages, You'll need to switch your language type from Non-editable to Editable
Third-party app restrictions: Due to Shopify's own platform limitations, third-party translation functions cannot be translated on the checkout page.
Theme-specific challenges: Not all Shopify themes work seamlessly with checkout page translation.
Common issue: Checkout redirects to default language
The problem: You've successfully translated your checkout page in Transcy, but when customers add items to cart and proceed to checkout, the page automatically redirects to the default language.
Why this happens:
Theme customizations: Your theme may have custom code that interferes with language detection
App conflicts: Other installed apps might be overriding language settings
Theme compatibility: Some themes don't properly support multilingual checkout flows
Initial troubleshooting steps:
Verify language type: Ensure you're using Editable language for checkout translation
Check theme compatibility: Test with a default Shopify theme to isolate theme-specific issues
If you've followed the translation steps correctly but still experience issues:
Checkout remains in default language despite proper translation setup
Intermittent language switching during the checkout process
Partial translation where some elements translate but others don't
If you're in this case, please feel free to contact us to investigate the root cause deeper, also give you a suitable solution or advice.
Ready to optimize your multilingual checkout experience?
Checkout page translation is crucial for international sales success, but it requires proper setup and sometimes technical troubleshooting. When working correctly, translated checkout pages can significantly improve conversion rates for your international customers.
Remember that checkout translation works best with Editable languages and compatible themes. If you encounter issues, don't hesitate to reach out – our team has experience resolving complex checkout translation scenarios.
If you need further assistance, please contact us via live chat or email us at support@transcy.io.
This article explains how Transcy handles checkout page translation, what limitations exist, and how to troubleshoot common issues to ensure your international customers have a seamless purchasing experience.
Table of Contents
I. How to translate checkout pages in Transcy
II. Understanding technical limitations
I. How to translate checkout pages in Transcy
Yes, Transcy can translate checkout pages, and the process is straightforward when everything is properly configured:
Step-by-step translation process:
Go to Translation → Themes in your Transcy dashboard
Click on Theme content
Find and select the box next to Checkout & system
Click to translate the checkout page elements
II. Understanding technical limitations
While Transcy supports checkout translation, there are several important technical considerations to be aware of:
Language type requirements
Critical requirement: Checkout pages can only be translated using Editable language types. Non-editable languages cannot translate checkout pages due to technical limitations in how these language sources integrate with Shopify's checkout system.
If you're using Non-editable languages, You'll need to switch your language type from Non-editable to Editable
Shopify platform limitations
Third-party app restrictions: Due to Shopify's own platform limitations, third-party translation functions cannot be translated on the checkout page.
Theme compatibility considerations
Theme-specific challenges: Not all Shopify themes work seamlessly with checkout page translation.
Common issue: Checkout redirects to default language
The problem: You've successfully translated your checkout page in Transcy, but when customers add items to cart and proceed to checkout, the page automatically redirects to the default language.
Why this happens:
Theme customizations: Your theme may have custom code that interferes with language detection
App conflicts: Other installed apps might be overriding language settings
Theme compatibility: Some themes don't properly support multilingual checkout flows
Initial troubleshooting steps:
Verify language type: Ensure you're using Editable language for checkout translation
Check theme compatibility: Test with a default Shopify theme to isolate theme-specific issues
When to contact support
If you've followed the translation steps correctly but still experience issues:
Checkout remains in default language despite proper translation setup
Intermittent language switching during the checkout process
Partial translation where some elements translate but others don't
If you're in this case, please feel free to contact us to investigate the root cause deeper, also give you a suitable solution or advice.
Ready to optimize your multilingual checkout experience?
Checkout page translation is crucial for international sales success, but it requires proper setup and sometimes technical troubleshooting. When working correctly, translated checkout pages can significantly improve conversion rates for your international customers.
Remember that checkout translation works best with Editable languages and compatible themes. If you encounter issues, don't hesitate to reach out – our team has experience resolving complex checkout translation scenarios.
If you need further assistance, please contact us via live chat or email us at support@transcy.io.
Updated on: 22/05/2025
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