Articles on: Frequently Asked Question

FAQ: Cannot Add Language to Market in Transcy?

If you're having trouble adding languages to your Market through Transcy and see this pop-up "You can only have one version of a language per market. To add English to your market, deactivate the existing version", this is typically due to a compatibility issue with Shopify's newer Market version.

Transcy is continuously updating to work seamlessly with Shopify's evolving Market features. During this transition, you might experience temporary difficulties adding languages through the Markets menu.

Quick Solutions

You can resolve this issue using these methods:

Open Transcy app
Go to Markets menu
Select Languages menu
Select Add languages through this section

Add languages button in Transcy app

Need more help? Our support team is ready to assist you through LiveChat in your app or email us at support@transcy.io

Updated on: 10/07/2025

Was this article helpful?

Thank you!