FAQ: Common Translation & Language Issue

Running into some bumps while using Transcy? Don't worry - these are common questions we hear from store owners every day. Here are quick, practical solutions to get your translations back on track and your global store running smoothly.

I. Translation & Content Issues

• Why didn't my translations update after changing my theme template?

→ When you switch themes, your translations might show as "Outdated" status. Simply look for this status in your translation dashboard and click retranslate to refresh all your content with the new template.

• I can't find some content in Manage Translation - where is it?

→ Some content doesn't support direct editing through the app interface. First, try using the "search bar" feature to locate your content (this feature is available on Growth plan and above). If you can't locate specific text in Manage Translation, it might be content that only works with "3rd-party translation". No alternatives if failed

• What's "Transcy integration" and why is it locked?

→ "Transcy integration" only becomes available when you're using third-party apps that work directly with Transcy. This feature lets you manually edit translations from integrated apps. If it's locked, it means you're not currently using any compatible third-party apps. The only solution for this situation is turn on "3rd-party translation"

• My third-party app content won't translate properly/correctly - what can I do?

→ For content from other apps, use the "3rd-party translation" option. This is the only way to handle external app content. If this method doesn't work, the app might not be compatible with translation tools.

• Can I use other translation apps alongside Transcy?

→ We don't recommend using multiple translation apps together as they can conflict with each other and cause display issues. Stick with one translation solution for the best results.

• Some translations show "Powered by Shopify" text - how do I change this?

→ Use the "search bar" to find this text in your translation dashboard. After that, delete the text in the "target language field" and click "Save" to ensure it's not displayed on your store. If the search doesn't locate it, please get in touch with our support team for direct assistance.

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• Do I have to pay again for translating the same words I already paid for before?

→ Yes, our system will translate everything it finds, even if you've translated those exact words before. To save money, we suggest you manually copy and paste your old translations for repeated words, and translate your content bit by bit instead of translating everything at once. This way, you won't accidentally retranslate old content and get charged extra fees.

II. Language & URL Settings

• My store keeps redirecting visitors to different languages automatically - how do I stop this?

→ This auto-redirect is actually a built-in Shopify feature, not something Transcy controls. To turn it off, go to your settings and disable the "auto switch language" option. This will let visitors choose their preferred language manually.

• Does Transcy change my store's URLs when translating?

→ No, Transcy doesn't modify your URLs during translation. URL handling is managed by Shopify's native features. Your original URL structure stays the same regardless of the language displayed.

• Can I create separate versions for different English markets (US/UK)?

→ Unfortunately, this isn't supported due to Shopify's policy. Shopify treats all English content as one language, so you can't have separate US and UK English versions.

Still need help? Our support team is ready to assist you through LiveChat in your app or email us at support@transcy.io

Updated on: 15/08/2025