Articles on: Frequently Asked Question

FAQ: How to create a request support ticket with Transcy

Transcy makes it easy to add multilingual support to your store. If you need help with customizing the switcher, finding translations, or embedding it into your unsupported theme, we offer support services to help you every step of the way.

I. What Support Services Are Available?

Transcy offers technical support for various multilingual needs:

Translation Support (tutorial)

Finding and editing translation content manually
Requesting "no-translate" for specific content

App Embedding (tutorial)

Embedding switcher into unsupported themes

Customization (tutorial)

Moving or customizing switcher appearance (font, color, etc.)

Free support for trial users or first-time requests
Each ticket costs $4.90 (complex requests may need multiple tickets)
Partial refunds available if request cannot be fulfilled

II. How to Submit a Support Ticket

Steps:

Click "Request Support" on the right-side bar
Select "Create ticket"
Choose your Ticket type and provide detailed information
Click "Submit"
Wait for completion

Visual Guide:

Request Support Section:
Transcy app support request interface showing contact form and support options

Describe your request and submit:
Support ticket form with description field and submit button for sending help requests

Ticket submitted:
Confirmation screen showing successful support ticket submission with ticket reference number

Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io

Updated on: 16/06/2025

Was this article helpful?

Thank you!