Articles on: Frequently Asked Question

FAQ: Unable to add language on market with Transcy

Getting this message: "This market shares the same domain with primary market. Please add languages at primary market" when trying to add languages? Here's how to fix it quickly after Shopify's recent update

This error appears when your market doesn't have a primary domain set up. It's part of Shopify's recent updates to help organize your international markets better.

How to Fix It

Shopify Markets interface with primary domain

Go to Settings → Markets in your Shopify admin
Choose the market where you want to add languages (e.g., Vietnam, Hong Kong)
In Domain/language section
Select your domain and mark it as Primary
Click Done
Now click Add languages
Select the languages you want to add

Add languages button active after configuring primary domain

Hope this article can be helpful for you, should you need any further support, feel free to contact us via live chat or email support@transcy.io

Updated on: 11/06/2025

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