FAQ: What happens when you uninstall and reinstall Transcy?
Sometimes you might need to temporarily remove Transcy from your store for various reasons – perhaps you're testing other solutions, making changes to your store, or simply taking a break from international expansion. The good news? Transcy is designed to safeguard your hard work and make your return as seamless as possible.
This article explains exactly what happens to your translation data, settings, and billing when you uninstall and reinstall Transcy, so you can make informed decisions about managing your multilingual store.
I. What happens when you uninstall Transcy
II. What to expect when reinstalling Transcy
III. Understanding billing after reinstallation
When you uninstall Transcy, we understand that your translation work represents hours of effort and investment. That's why we've built in protective measures to preserve your progress:
Your data protection timeline:
Paid plan users: All your settings, customizations, and media adjustments are safely stored for 90 days after uninstallation
Free plan users: Your data remains protected for 45 days after uninstallation
What stays safe:
All translation content and language configurations
Custom design settings and currency display preferences
Media files you've adjusted or optimized through Transcy
Integration settings and custom rules you've created
Important note about Shopify translations: Your translations are also stored within Shopify's own system. This means your translated content remains in your store even after uninstalling Transcy – unless you manually delete specific language versions from your Shopify admin. Only then would those particular translations be permanently removed.
Coming back to Transcy is designed to be straightforward, though there are a few steps you'll need to complete:
The reinstallation process:
Plan selection: You'll need to choose your preferred plan again
Charge approval: Confirm your billing details to reactivate the app
Data restoration: Your previously saved settings and translations will be automatically restored (if within the data retention period)
Special consideration for Annual plan users: If you're returning within your current annual billing cycle, you can seamlessly continue with your existing annual plan without additional charges. However, if your annual cycle has expired during the time you were away, you'll need to select and approve a new plan to continue.
Transcy's billing after reinstallation follows fair and transparent principles designed to respect both your previous investment and current needs:
Two main scenarios apply:
Returning within your billing period: If your subscription was still active when you return, you can continue where you left off
Returning after billing expiration: You'll start fresh with a new plan selection and billing cycle
Data access based on your chosen plan: Your restored data and available features will align with the plan you select upon reinstallation. This ensures you have access to the appropriate tools and capabilities for your current business needs.
For detailed information about specific billing scenarios and data plan changes, we recommend consulting our comprehensive billing guides or reaching out to our support team.
Kindly refer for more detail with
What will happen when I upgrade/downgrade plan in app?
Will I be charged again when doing uninstall, and re-install the app?
Ready to reinstall Transcy or have questions about the process?
Whether you're planning a temporary break or considering a return to Transcy, we're here to make the transition as smooth as possible. Your multilingual store journey doesn't have to start from scratch – we've got your back.
If you need further assistance, please contact us via live chat or email us at support@transcy.io.
This article explains exactly what happens to your translation data, settings, and billing when you uninstall and reinstall Transcy, so you can make informed decisions about managing your multilingual store.
Table of Contents
I. What happens when you uninstall Transcy
II. What to expect when reinstalling Transcy
III. Understanding billing after reinstallation
I. What happens when you uninstall Transcy
When you uninstall Transcy, we understand that your translation work represents hours of effort and investment. That's why we've built in protective measures to preserve your progress:
Your data protection timeline:
Paid plan users: All your settings, customizations, and media adjustments are safely stored for 90 days after uninstallation
Free plan users: Your data remains protected for 45 days after uninstallation
What stays safe:
All translation content and language configurations
Custom design settings and currency display preferences
Media files you've adjusted or optimized through Transcy
Integration settings and custom rules you've created
Important note about Shopify translations: Your translations are also stored within Shopify's own system. This means your translated content remains in your store even after uninstalling Transcy – unless you manually delete specific language versions from your Shopify admin. Only then would those particular translations be permanently removed.
II. What to expect when reinstalling Transcy
Coming back to Transcy is designed to be straightforward, though there are a few steps you'll need to complete:
The reinstallation process:
Plan selection: You'll need to choose your preferred plan again
Charge approval: Confirm your billing details to reactivate the app
Data restoration: Your previously saved settings and translations will be automatically restored (if within the data retention period)
Special consideration for Annual plan users: If you're returning within your current annual billing cycle, you can seamlessly continue with your existing annual plan without additional charges. However, if your annual cycle has expired during the time you were away, you'll need to select and approve a new plan to continue.
III. Understanding billing after reinstallation
Transcy's billing after reinstallation follows fair and transparent principles designed to respect both your previous investment and current needs:
Two main scenarios apply:
Returning within your billing period: If your subscription was still active when you return, you can continue where you left off
Returning after billing expiration: You'll start fresh with a new plan selection and billing cycle
Data access based on your chosen plan: Your restored data and available features will align with the plan you select upon reinstallation. This ensures you have access to the appropriate tools and capabilities for your current business needs.
For detailed information about specific billing scenarios and data plan changes, we recommend consulting our comprehensive billing guides or reaching out to our support team.
Kindly refer for more detail with
What will happen when I upgrade/downgrade plan in app?
Will I be charged again when doing uninstall, and re-install the app?
Ready to reinstall Transcy or have questions about the process?
Whether you're planning a temporary break or considering a return to Transcy, we're here to make the transition as smooth as possible. Your multilingual store journey doesn't have to start from scratch – we've got your back.
If you need further assistance, please contact us via live chat or email us at support@transcy.io.
Updated on: 22/05/2025
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