FAQ: Why are my content not updated translated?

This is a desynchrony content issue

When you update content in your default language, the translated versions don't automatically update. You need to manually re-translate the changed content.

How to fix desynchrony content:

Method 1: Search specific content

1. Go to Manage Translation
2. Use the Search bar to find the outdated content
3. Click translate to update

Method 2: Sort by Outdated status

1. Go to Manage Translation
2. Sort by " Outdated " status
3. Re-translate all outdated items

When does this happen?

Desynchrony occurs when you:

• Change product descriptions
• Modify any default language content
• Add new content to existing products

Prevention tip

After making changes to your default content, always check Manage Translation for outdated items and re-translate them to keep all language versions synchronized.

If you need further assistance, please contact us via live chat or email us at support@transcy.io.

Updated on: 26/06/2025