Articles on: Frequently Asked Question

FAQ: Does your app translate Order, Email notifications?

Transcy supports translating order and email notifications that come directly from Shopify. However, notifications from third-party apps aren't supported.

How to Translate Notifications

"Translation" menu → Navigate "Notifications" → Click "Edit translation" (a pencil icon) → choose the notification you want to translate

Transcy notifications translation interface

Important Notes:Notifications feature is available for Regional plan and above, and only work with "Editable languages"To modify the original notification content, please contact Shopify support directly - Transcy only handles translations into target languages

Contact our support team via live chat or email at support@transcy.io

Updated on: 09/09/2025

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