FAQ: Transcy pricing plans Q&A

Q: Does the language count in each plan include the store's default language?

No. The number of languages in each plan counts target languages only — the store's default language is not included in the count.

For example, on the Regional plan (3 target languages), if your store's default language is German, you can add 3 additional target languages (e.g., English, French, Spanish) — giving you 4 languages total in your store.

Note: The number of languages based on plans counts only target languages and does not count the default language.

Q: Does the currency count in each plan include the store's default currency?

No. The number of currencies in each plan counts target currencies only — the store's default currency is not included in the count.

For example, on the Regional plan (3 target currencies), if your store's default currency is USD, you can add 3 additional target currencies (e.g., EUR, GBP, JPY) — giving you 4 currencies total in your store.

Note: The number of currencies based on plans counts only target currencies and does not count the default currency.

Q: My plan says 200 automate translation, but we have 1,500 products. Does that mean 1,300 products cannot be translated automatically?

No. These are two separate quotas with different purposes:

1. Product translation quota (e.g., 1,500 products on Cross-Border)

This is the total number of products you can translate — using any method (manual editing, or AI translation). All 1,500 products can be translated.

2. Automate translation quota (e.g., 200 products on Cross-Border)

This controls how many products are set to automatically trigger translate when your source content is changed in Shopify. It is a trigger limit, not a translation limit.

Quota	What it controls	Cross-Border example
Product translation	Total products translatable (any method)	1,500 products
Automate translation	Products auto-triggered when content changes	200 products

Note: All 1,500 products can be translated. The 200 automate limit only means 200 products will be re-translated automatically when content changes. The remaining 1,300 can still be translated — just by triggering manually. No human translation required.

*Need more help? Our support team is ready to assist you through LiveChat in your app or email us at support@transcy.io

Updated on: 17/03/2026

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