FAQ: What content does Transcy translate for Payment Gateway Page?

In some cases, you want to translate the content of the Payment Gateway. Transcy only supports translating the names of payment methods such as Cash on delivery, Credit Card, PayPal, Bogus, etc.

Current Limitations

Since all payment methods are managed directly by Shopify's system, Transcy cannot access the internal content of these methods. This means:

• Only payment method names can be translated on the checkout page
• Payment method details must be changed directly in Shopify
• Additional fields or instructions within payment methods cannot be updated through Transcy

How to Translate Payment Method Names

Example: If your default language is English and you use COD (Cash on Delivery), you can find this method name in the Payments resource.

→ Go to "Translation" on the left tab Transcy dashboard

→ Navigate "Translate content"

→ Choose Payments

Managing Additional Payment Details

Please note that additional content inside payment methods cannot be edited in Transcy since these are "Additional" and "Instructions" fields controlled by Shopify. You can only change and edit these fields directly in your Shopify settings.

Example: Visit your Shopify payments page at: https://admin.shopify.com/store/your-store-name/settings/payments

Future Improvements

We understand this limitation and are actively researching ways to provide better translation management for payment methods. We'll keep you updated on any improvements as soon as they become available.

If you need further support, please contact us via live chat or email us at support@transcy.io

Updated on: 24/07/2025