FAQ: Why can't I select my desired language as a target language in Transcy?

Understanding how Transcy's translation system works will help you set up your multilingual store correctly and avoid common setup issues.

I. Understanding Default and Target Languages

Your default language is your store's original content language - the foundation that gets translated into other languages (called target languages). Think of it as your master content that Transcy uses as the source for all translations.

Key point: Translation in Transcy works in one direction only - from default language to target languages, never the reverse.

II. Common Setup Issue and Solution

The Problem: You want to translate your store into Italian, but Italian doesn't appear in your target language options.

Why this happens: Your store's default language is already set to Italian. Since Transcy can't translate Italian content into Italian, the system prevents you from selecting the same language twice.

The Solution:
→ Change your default language to a different language (like English)
→ Save the changes
→ Now Italian will appear as an available target language option
→ Select Italian as your target language

III. Best Practice for Setup

Before starting translations, ensure all your store content (product descriptions, pages, menus) is written consistently in your chosen default language. This creates a solid foundation for accurate translations across all target languages.

Ready to expand your store globally? Set up your languages correctly and let Transcy handle the rest! Need help? Our support team is here to guide you through the setup process.

Updated on: 25/06/2025