FAQ: Why did my translation process get cancelled?

Translation processes can sometimes get interrupted or cancelled unexpectedly, leaving you wondering what went wrong.

Quick Solution Steps

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1. Check Your Theme

→ Ensure your Shopify theme is compatible with Transcy

→ Check if recent theme updates might have caused conflicts

2. Retry the Translation

→ Go back to "Manage Translation" section

→ Select the specific language that was cancelled

→ Click to reinitiate the translation process

→ Monitor the progress to ensure it completes successfully

3. Sync Your Content

→ Go to your Transcy sync settings

→ Click "Sync Content" to refresh data from your Shopify store

→ Wait for sync to complete before attempting translation again

4. Clear Cache

→ Clear your browser cache and cookies

→ Log out and log back into Transcy

→ Try the translation process again with a fresh session

If you have done all these step and the issue still persist, reach out to our support team through LiveChat in your app or email us at support@transcy.io

Updated on: 15/08/2025