Articles on: Frequently Asked Question

FAQ: Why I cannot switch to the editable language of Portuguese?

According to Shopify's rule, there are 2 versions for the Portuguese language, including Portuguese (Brazil) and Portuguese (Portugal). Therefore, they will not be added to the same market at the same time.

For example, in the Germany market, in Shopify the user previously added Portuguese (Brazil) to this market. Then the user adds Portuguese (Portugal) to the same Germany market, it will not work and a notification will appear:

Shopify error notification showing that Portuguese (Portugal) cannot be added to a market that already contains Portuguese (Brazil)

Following Shopify's rules, in case users add both Portuguese versions to the same market in our app that If user already had 1 Portuguese as Editable language, the user can no longer switch the remaining Portuguese version from Non-editable language to Editable. There will be popup warnings as shown when publishing/switching the language:

Transcy popup warning message preventing user from switching Portuguese language type when another Portuguese version is already set as Editable in the same market

Those below languages are not added to the same market at the same time as well:

Bulgarian - Bulgarian (Bulgaria)
Croatian - Croatian (Croatia)
Lithuanian - Lithuanian (Lithuania)
Romanian - Romanian (Romania)
Slovak - Slovak (Slovakia)
Slovenian - Slovenian (Slovenia)

Hope those information is helpful for you.

Should you need some more helps, please feel free to contact us via live chat, or email us at support@transcy.io

Updated on: 07/08/2025

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