FAQ: Why I did not see currency on my switcher?

To display the currency, please follow these two steps:

1. **Publish Currency **

Please go to "Market management" menu → "Currencies" → click to "Publish"

2. Add currency to Market

Please go to "Market management" menu in Transcy → Navigate to "Currencies in use" → Click on "+" → Add your currency you need

If follow all above step and still not work, it's maybe because you not set up currency code on Shopify

Go to "Market management" menu → tap "Currencies" → the pop-up notification "Currency formatting has been changed" showing → click on the "three step currency formatting" to set up currency code on Shopify. For more details can be found here

Reference

How to set up currency code on Shopify

Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io

Updated on: 10/11/2025