Articles on: Frequently Asked Question

FAQ: Why I see this error message "An error has occurred. Contact us for support"

When you action translating inside Transcy, sometimes it will appear this error pop-up: "An error has occurred. Contact us for support". That message usually means your translation task is stuck in the queue or encountered an error.

Don't worry, you can try these steps to make sure everything is right:

Wait a little bit (around 15-30 minutes), as heavy workloads can delay processing.
Refresh the app and retry syncing content.
If it persists, break your translation into smaller batches rather than doing it all at once.

If, after you have done all the steps above, and nothing is working as usual. Our support team is ready to assist you through LiveChat in your app or email us at support@transcy.io

Updated on: 05/03/2026

Was this article helpful?

Thank you!