FAQ: Why my Glossary rule not working after clicking "Publish & Apply Rule"?

Having trouble with Glossary rules not applying to your translations? Here are the most common reasons and how to fix them.

My Glossary rule isn't working - what's wrong?

There are three main reasons why your Glossary rule might not apply after clicking "Publish & Apply Rule":

Reason 1: You don't have in-app translations yet

Problem: Your content hasn't been translated through Transcy's system.

Solution: Create in-app translations first:

→ Click "Translate" to generate new translations

→ This will create translations that can work with your Glossary rules

Reason 2: Your translations come from manual editing or premium engines

Problem: Your current translations were created through:

• Manual translation (you edited them yourself)
• DeepL translation engine
• OpenAI translation engine

Solution: Re-translate that content manually using the same method as Reason 1. Glossary rules need fresh translations to apply properly.

Reason 3: Context mismatch with our Google translation system

Problem: Even if your translations came from Google Translate, the rule might not work because:

• Your Glossary rule has different context meaning
• Google's original translation doesn't match your rule's context
• The system can't find the right existing translation to replace

Solution: Manually re-translate the affected content to ensure the Glossary rule can apply correctly.

How can I avoid these issues in the future?

Best practice: Set up your Glossary rules before doing large translation batches. This way, new translations will automatically follow your rules from the start.

Do I need to re-translate everything?

No! You only need to re-translate content where the Glossary rule isn't applying. Other translations can stay as they are.

Need more help? If you need further guidance or have any questions, don't hesitate to reach out to our support team through LiveChat in your app or email us at support@transcy.io

Updated on: 08/08/2025