FAQ: Why price is not converted on checkout page?

If you're experiencing situations like "why price is not converted on checkout page" or "why do I see the original currency at checkout," you've come to the right place.

The most common reason customers see the original currency at checkout is related to your payment method setup.

The problem happens when you're not using Shopify Payments. If you're not using Shopify Payments, the final price displayed at checkout will often reflect the store's primary currency

To ensure a consistent and converted price is displayed throughout the entire shopping journey, including the checkout page, consider using Shopify Payments. This integrated payment system allows you to set market-specific pricing directly within your Shopify admin. By tailoring your prices to individual markets and utilizing Shopify Payments, your customers will see the correct currency from product browsing all the way through to order completion. This ultimately leads to a smoother, more trustworthy, and potentially more profitable shopping experience

Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io

Reference

Does Transcy support multiple currency on checkout page?

Does Transcy translate checkout pages?

Updated on: 22/07/2025