FAQ: Why the currency is not working?

Firstly, please recheck if the currency code is set up correctly on General from Shopify setting

1. Set up currency code

Go to Markets menu → tap "Currencies" → the pop-up notification "Currency formatting has been changed" showing → click on the "three step currency formatting" to set up currency code on Shopify. For more details can be found here

2. Verify App Embeds are Enabled:

The most common reason for a non-functioning switcher is that the necessary app embeds are disabled within your Shopify theme settings.

• Navigate to your Shopify admin panel.
• Go to "Online Store" → "Themes."
• Click "Customize" on your active theme.
• In the theme editor, look for "App embeds" or a similar section (the exact name may vary depending on your theme).
• Ensure that the Transcy app embed is enabled (the toggle switch should be turned on).
• Save your changes

Should you need further support, please feel free to contact us via live chat or email us at support@transcy.io

Updated on: 24/07/2025