FAQ: Why your banner image is not updated?

When you edit or change the default banner image in your Shopify theme, those changes don't automatically update to your translated versions. This means your other language versions are still displaying the old image, leading to inconsistencies.

Quick fix

To resolve this and ensure your banner images are up-to-date across all languages, you need to update the image link as follows:

→ Open Transcy and go to the "Content Translation" section.

→ Select "Theme resource" to access the theme-specific translations.

→ Filter for "Translation Outdated" Status: Use the filter option to display only translations marked as "Translation Outdated" This will highlight the resources that need updating.

→ Re-translate the section with the status "Translation Outdated". This will update the image URLs and associated content, ensuring your new image displays correctly in all languages.

Future solution

You should set "Automate translation" for "Themes resources" to update all your banner images every single time you update in the future

To doing that's kindly follow these steps:

→ Go to "Content translation" menu in Transcy

→ Click on "Automate translation"

→ Click "Create rule"

→ In "Resource", choose "Themes"

→ In "Items to translate" navigate "Specific items" click "Add"

→ Click "Select all"

→ Click "Apply"

→ Then choose "Include future items that match the conditions"

→ Then click "Create rule"

After you doing all these steps, your themes content will auto update every time you change your default content in the future

Should you need further support, please feel free to contact us via live chat in-app or email us at support@transcy.io

Updated on: 14/11/2025