Articles on: Frequently Asked Question

FAQ: Will I be charged if I uninstall or reinstall Transcy?

Wondering about billing when you uninstall and reinstall Transcy? This guide explains exactly how our billing works so you can manage your subscription without unexpected charges.


Understanding Transcy's billing cycle helps you make changes to your app without worrying about double payments or surprise charges.


Table of Contents


I. Billing Cycle Basics


II. Reinstalling Within 30 Days


III. Reinstalling After 30 Days


IV. Annual Plan Guidelines


I. Billing Cycle Basics


Transcy uses a 30-day billing cycle for monthly plans. Here's what you need to know:


  • Trial Period: Each store gets a 7-day free trial (one time only)
  • No charges during trial: Uninstalling during your 7-day trial won't result in any charges
  • Billing starts: After your trial period ends and you approve a paid plan


II. Reinstalling Within 30 Days


Good news! If you reinstall Transcy within your current 30-day billing cycle:


No Double Charges

  • You can uninstall and reinstall multiple times
  • You won't be charged twice for the same billing period
  • Simply approve the charge when prompted (you won't actually be billed again)


Plan Changes

If you choose a different plan after reinstalling:

  • Higher plan: Pay the prorated difference for the remaining days
  • Lower plan: Receive prorated credit for remaining days
  • Pricing follows Shopify's standard policy


Learn more about plan upgrades/downgrades


III. Reinstalling After 30 Days


Important: If you reinstall Transcy after your 30-day billing cycle ends:


New Billing Cycle Starts

  • You'll be charged for a new billing period
  • Your new 30-day cycle begins when you click "Approve Charge"
  • This counts as a fresh subscription, not a continuation


Avoid Double Payment

To prevent being charged twice, make sure to reinstall within your current 30-day billing cycle if you plan to continue using Transcy.


IV. Annual Plan Guidelines


Annual plans work differently:


During Your Annual Cycle

  • Uninstall and reinstall anytime within your annual billing period
  • Continue using your current Annual plan without additional charges
  • No interruption to your subscription


After Annual Cycle Ends

  • You'll need to select a plan and approve charges again
  • Your previous annual subscription has expired
  • Choose any available plan (monthly or annual)


Remember: These billing rules apply specifically to monthly plans (30-day cycles). Annual plans follow the yearly schedule outlined above.




Need clarification about your billing? Contact our support team via LiveChat in your app or email us at support@transcy.io

Updated on: 21/07/2025

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