FAQ: Will I be charged if I uninstall or reinstall Transcy?
Wondering about billing when you uninstall and reinstall Transcy? This guide explains exactly how our billing works so you can manage your subscription without unexpected charges.
Understanding Transcy's billing cycle helps you make changes to your app without worrying about double payments or surprise charges.
I. Billing Cycle Basics
II. Reinstalling Within 30 Days
III. Reinstalling After 30 Daysthe
IV. Annual Plan Guidelines
Transcy uses a 30-day billing cycle for monthly plans. Here's what you need to know:
Trial Period: Each store gets a 7-day free trial (one time only)
No charges during trial: Uninstalling during your 7-day trial won't result in any charges
Billing starts: After your trial period ends and you approve a paid plan
Good news! If you reinstall Transcy within your current 30-day billing cycle:
You can uninstall and reinstall multiple times
You won't be charged twice for the same billing period
Simply approve the charge when prompted (you won't actually be billed again)
If you choose a different plan after reinstalling:
Higher plan: Pay the prorated difference for the remaining days
Lower plan: Receive prorated credit for remaining days
Pricing follows Shopify's standard policy
Learn more about plan upgrades/downgrades
Important: If you reinstall Transcy after your 30-day billing cycle ends:
You'll be charged for a new billing period
Your new 30-day cycle begins when you click "Approve Charge"
This counts as a fresh subscription, not a continuation
To prevent being charged twice, make sure to reinstall within your current 30-day billing cycle if you plan to continue using Transcy.
Annual plans work differently:
Uninstall and reinstall anytime within your annual billing period
Continue using your current Annual plan without additional charges
No interruption to your subscription
You'll need to select a plan and approve charges again
Your previous annual subscription has expired
Choose any available plan (monthly or annual)
Remember: These billing rules apply specifically to monthly plans (30-day cycles). Annual plans follow the yearly schedule outlined above.
How will I be charged if I do upgrade/downgrade from lower to higher plan?
Need clarification about your billing? Contact our support team via LiveChat in your app or email us at support@transcy.io
Understanding Transcy's billing cycle helps you make changes to your app without worrying about double payments or surprise charges.
Table of Contents
I. Billing Cycle Basics
II. Reinstalling Within 30 Days
III. Reinstalling After 30 Daysthe
IV. Annual Plan Guidelines
I. Billing Cycle Basics
Transcy uses a 30-day billing cycle for monthly plans. Here's what you need to know:
Trial Period: Each store gets a 7-day free trial (one time only)
No charges during trial: Uninstalling during your 7-day trial won't result in any charges
Billing starts: After your trial period ends and you approve a paid plan
II. Reinstalling Within 30 Days
Good news! If you reinstall Transcy within your current 30-day billing cycle:
No Double Charges
You can uninstall and reinstall multiple times
You won't be charged twice for the same billing period
Simply approve the charge when prompted (you won't actually be billed again)
Plan Changes
If you choose a different plan after reinstalling:
Higher plan: Pay the prorated difference for the remaining days
Lower plan: Receive prorated credit for remaining days
Pricing follows Shopify's standard policy
Learn more about plan upgrades/downgrades
III. Reinstalling After 30 Days
Important: If you reinstall Transcy after your 30-day billing cycle ends:
New Billing Cycle Starts
You'll be charged for a new billing period
Your new 30-day cycle begins when you click "Approve Charge"
This counts as a fresh subscription, not a continuation
Avoid Double Payment
To prevent being charged twice, make sure to reinstall within your current 30-day billing cycle if you plan to continue using Transcy.
IV. Annual Plan Guidelines
Annual plans work differently:
During Your Annual Cycle
Uninstall and reinstall anytime within your annual billing period
Continue using your current Annual plan without additional charges
No interruption to your subscription
After Annual Cycle Ends
You'll need to select a plan and approve charges again
Your previous annual subscription has expired
Choose any available plan (monthly or annual)
Remember: These billing rules apply specifically to monthly plans (30-day cycles). Annual plans follow the yearly schedule outlined above.
Related Articles
How will I be charged if I do upgrade/downgrade from lower to higher plan?
Need clarification about your billing? Contact our support team via LiveChat in your app or email us at support@transcy.io
Updated on: 04/06/2025
Thank you!