Articles on: Frequently Asked Question

Get started with your 7-day free trial with Transcy

We want you to experience everything Transcy can do for your global store before making any commitment. That's why we offer a complete 7-day free trial when you first install our app.

During your trial, you can test all features from Basic to Enterprise plans - completely free. This gives you the perfect opportunity to see how Transcy can transform your store for international customers.

I. Starting Your Trial

→ Install the app from Shopify App Store

• Go to Shopify App Store → Search for Transcy → Click "Add app"

→ Choose your trial plan

• After installation, you'll see the "Choose plan" screen

• Pick a monthly or yearly plan that fits your business size

• Check our pricing details here

Choose Plan Screen

You must select a plan to continue - the screen won't close until you pick one.

→ Approve the charge setup

• Select your preferred plan to start the 7-day trial

• Confirm the charge approval (you won't be billed during trial)

• Review the billing start date and total price carefully before approving

Approve Charge Screen

II. During Your Trial

→ Switch plans anytime

You can change to any paid plan or downgrade to Free plan while keeping your remaining trial days.

Example:

• Day 1-2: Try Basic plan (2 days used)

• Day 3-5: Switch to Growth plan (3 days used)

• Day 6-7: Upgrade to Premium plan (2 days remaining)

Trial days calculation: 7 total days - 2 days (Basic) - 3 days (Growth) = 2 days left for Premium

III. After Your Trial

→ Automatic billing begins

• After 7 days, Shopify automatically charges you based on your current plan

• You continue using Transcy with full access to your chosen features

• Billing follows your selected monthly or yearly cycle

Need help getting started? Contact us via live chat or email at support@transcy.io

Updated on: 22/07/2025

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