Articles on: Frequently Asked Question

FAQ: Why does my embedded switcher back to floating format after changing theme?

This is not an issue from app. Please be advised that after changing theme to a new one, the switcher will be set as floating by default, if you want Embed mode, you need to embed switcher on your new theme by the following way:

Case 1: Your New Theme is Supported

Your new theme is in our supported list, you can feel free to get back to app → Switcher menu → Advanced → Switcher sub-tab → Position → Choose Embedded in the page header (make sure to check right device) → Save

Transcy switcher settings showing embedded position option selected in the page header

→ As a result, your switcher will be embedded on header as you want on new theme

Case 2: Your New Theme is Not Supported

Your new theme is out of our supported list that means its name is different to our supported theme name, or you might have renamed before so our app can't recognize and embed. In this case, you might see this message in Switcher setting

Transcy switcher settings showing unsupported theme notification message

But no worries, you can follow steps below to embed switcher on your new theme yourself easily

Solution Steps:

• Go back to Shopify admin → Online store → Themes → tap 3 dots icon → Rename

• Add "TC" after your original theme name → Save

Shopify theme rename interface showing how to add TC suffix to theme name

• Then, your switcher will be embedded on your new theme

If you can't make it work, please don't hesitate to contact via live chat or email us at support@transcy.io

Updated on: 16/06/2025

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