FAQ: Why your app is not working?
There're some common reasons why the app is not working properly
1. App embeds
- Please make sure you enable the app embeds on "Customize Theme" setting
2. Language and Currency
- Make sure if you have added the language and currency, then publish them accordingly
3. Switcher (Plugin)
- Check the switcher's display mode if the switcher is view for "everyone"
Hope those information will be helpful for you
If you need some more helps, please feel free to contact us via live chat or email us at support@transcy.io
REFERENCE
How to add language in Transcy
How to add currency in Transcy
Updated on: 15/07/2025
Thank you!