Subscription plans and app charges

• FAQ: What happens when I change my Transcy plan upgrade or downgrade?

  Learn what happens when you upgrade or downgrade your Transcy plan. Understand feature limits, data protection, and how to extend resources for your global storeFeatured

• FAQ: How to create a request support ticket with Transcy

  Learn about Transcy support services for multilingual stores including translation assistance, app embedding, and switcher customization. Free support for trials, $4.90 per ticket pricing.Featured

• FAQ: Will I be charged if I uninstall or reinstall Transcy?

  Learn how Transcy billing works when you uninstall and reinstall the app. Understand 30-day billing cycles, avoid double charges, and manage your subscription without surprises. Get clear guidance on reinstalling within billing periods, plan changes, and annual subscription rules to optimize your Transcy experience.Featured

• Get started with your 7-day free trial with Transcy

  Get 7-day free trial with Transcy! Test all translation features from Basic to Enterprise before choosing your plan. Learn how trial billing works step-by-stepFeatured

• FAQ: What happens when you uninstall and reinstall Transcy?

  Learn what happens to your Transcy data when you uninstall and reinstall the app. Discover how long your translations and settings are saved (90 days for paid plans, 45 days for free), understand the reinstallation process, and get clarity on billing scenarios. Your multilingual store work is protected - find out exactly how Transcy safeguards your progress during temporary breaksFeatured

• FAQ: How do I remove extent quota from my plan?

  Learn how to remove extent quota from your Transcy plan in 3 simple steps. Quick FAQ guide with no extra charges during the processFeatured

• FAQ: How to check my current subscription/plan

  Check your Transcy subscription plan and usage in Account & Settings. Monitor translated products, image replacements, auto-translations, and scale quota.Featured

• FAQ: How to Uninstall Transcy from Your Shopify Store

  Learn how to uninstall Transcy from Shopify safely. Step-by-step guide covering billing, data protection, and what happens when you remove the appSome readers

Language

• FAQ: How to resolve "Language migration"?

  Language migration needed" warning in Transcy. Quick guide to resolve Shopify-Transcy language sync issues and restore access to settingsFeatured

• FAQ: Why I can't use the function "Auto switch language" (Geolocation)?

  Transcy's Auto Switch Language needs Growth plan or higher. Learn about geolocation features and upgrade options for your Shopify storeFeatured

• FAQ: Why does Third-party element not work and sometimes translation is not correct?

  Discover Transcy's third-party app translation capabilities and current limitations. Learn about supported apps, AI translation quality, and ongoing improvements for better multilingual experiencesFeatured

• FAQ: Why I can not find the language I want to translate in the target language list?

  Can't find your target language in Transcy Markets or seeing 'Unsupported'? Learn why this happens and discover the smart workaround to reach your global customers effectivelyFeatured

• FAQ: Why I cannot switch to the editable language of Portuguese?

  Learn about Shopify's market language restrictions. Portuguese, Bulgarian, Croatian and other language variants cannot be added to the same market simultaneously.Featured

• FAQ: Why I did not see language on my switcher?

  Fix missing languages in Transcy switcher: Publish language in Markets menu, add to Market settings, and sync market data for proper display.Featured

• FAQ: Why can't I select my desired language as a target language in Transcy?

  Learn why you can't select your desired language as a target in Transcy. Understand default vs target languages and fix setup issues quickly. Get your multilingual store running smoothlyFew readers

• FAQ: Why you see status Untranslated vs Partly-Translated

  Fix 'Untranslated' or 'Partly-Translated' status in Transcy. Choose automatic translation for speed or manual control for quality - step-by-step guideFew readers

Translation

• FAQ: Do I enable auto translation for product content?

  Enable automatic AI translation for third-party content with Transcy. Learn how to set up seamless multilingual stores and manage translation limits effectivelyFeatured

• FAQ: Does Transcy translate checkout pages?

  Does Transcy translate checkout pages? Yes! Learn the step-by-step process, language requirements, limitations, and troubleshooting tips for multilingual checkout successFeatured

• FAQ: How do I sync and why I can't see SEO content of product page in Transcy?

  Learn how to sync SEO titles and descriptions from Shopify to Transcy for translation. Step-by-step guide to boost multilingual search rankingsFeatured

• FAQ: Can I edit Product variants manually in app?

  Translate product variants like size, color, and gender with Transcy. Learn how to manually edit variant translations and avoid theme compatibility issuesFeatured

• FAQ: Can Transcy translate content using iframe such as Loox?

  Learn about Transcy's current support for third-party apps using iframe technology like Loox. Discover supported alternatives and future development plans for global store translationFeatured

• FAQ: Why can't I switch target language to Editable language type or add more target language in Lower plan?

  Learn about Transcy's editable language limitations when switching between plans. Understand target language restrictions, downgrade effects, and how plan changes affect your published languageFeatured

• FAQ: Can Transcy support to translate contents on Page Builder apps?

  Learn why Transcy auto-translates third-party apps but editing isn't available. Quick FAQ on third-party translation limitations and solutions Page Builder apps?Featured

• FAQ: Can I exclude archived, draft products from showing in app?

  Transcy syncs all Shopify products including archived and draft items. Learn how to filter product status and manage translations for active products onlyFeatured

• FAQ: Why I cannot see the content to edit translation?

  Troubleshoot Transcy translation editing issues with 3 common solutions: sync from Shopify, wait for loading completion, or enable auto-translation for hard-coded content. Get your store translations working smoothlyFeatured

• FAQ: Does Transcy support translate videos existing in my store?

  Video translation isn't available in Transcy yet, but it's coming soon! Learn about current translation capabilities and future updates for your storeFeatured

• FAQ: Does Transcy affect on Google merchant/Google feed?

  Learn how Transcy works with Google Merchant Center feeds. Translate product listings for multilingual stores without affecting Google Shopping compatibilityFeatured

• FAQ: Why my variants is not working or broken format?

  Fix broken product variant formats in Transcy by removing manual translations. Learn how to delete variant translations and resolve display issues in your multilingual storeFeatured

• FAQ: Why are some contents, languages are not translated?

  Fix Transcy translation issues: Resolve translation statuses, enable 3rd-party auto translation, and manually edit translations for your Shopify store.Featured

• FAQ: How to prevent content being translated?

  Learn how to prevent product names from being translated in Transcy. Step-by-step guide to delete existing translations, use specific elements selection, and blocked elements feature to keep your brand names intactFeatured

• FAQ: Can I import or export rule from Transcy?

  Transcy currently doesn't support importing or exporting translation rules. Learn about this limitation and how the team is working to add this feature in future updatesFeatured

• FAQ: Why my Glossary rule not working after clicking "Publish & Apply Rule"?

  Glossary rules not working after clicking Publish & Apply? Learn 3 common reasons and step-by-step solutions to fix translation rules in TranscyFeatured

• FAQ: Why the "<tc>"tag is showing on my store?

  Fix Transcy '<tc>' tags showing on your Shopify store by activating the switcher in Theme settings. Step-by-step guide to enable App Embed and remove display issuesFeatured

• FAQ: Why I am unable to save translation?

  Can't save translations in Transcy? Use Sync content feature in Manage translations to update default content and fix save issues. Quick troubleshooting guideFeatured

• FAQ: Why your banner image is not updated on other languages?

  Fix banner image inconsistencies across translated languages in Transcy. Learn how to update image links in Theme resources and resolve Translation Outdated status for consistent displayFeatured

• FAQ: Can you translate variants in bulk with Transcy?

  Learn how to translate product variants in bulk with Transcy. Efficiently translate colors, sizes, materials, and styles across multiple products while understanding which elements are excluded from translation like clothing sizes and tech specs.Featured

• FAQ: Why the resources/pages are always spinning?

  Fix Transcy infinite loading/spinning issues: Understand Schedule Sync processing times and regular data loading. Learn when to wait for completion.Featured

• FAQ: Can I manually edit the translation of third party apps?

  Learn why some third-party apps like PageFly, Klaviyo, and Judge.me have limited translation editing in Transcy. Discover which apps support manual translation editing and how to access them through the Integration menu. Get tips for working with automatic translations while we expand our app partnerships for better global selling.Featured

• FAQ: Does your app translate Order, Email notifications?

  Learn how to translate Shopify order and email notifications with Transcy. Step-by-step guide for Growth plan users. Get multilingual customer communications easily.Featured

• FAQ: Does Transcy sync the existing translation from Translate & Adapt?

  Does you app sync the existing translation from other translation app? Translate and AdaptFeatured

• FAQ: Why is translation process taking so long?

  Speed up your Transcy translation process by breaking down large tasks. Learn why translating multiple resources simultaneously causes delays and how to translate efficiently one resource at a timeFeatured

• FAQ: Can I restore manual translation?

  Learn what to do if you accidentally delete manual translations in Transcy. While direct recovery isn't possible, explore support options and potential solutions to restore your translated contentFeatured

• FAQ: Does your app translate banner?

  Transcy can't translate banner images directly. Use the "Replace Image" feature in Premium plan to display localized banners based on user language.Featured

• FAQ: Will Transcy impact my website's loading speed?

  Learn about Transcy's minimal impact on website loading speed (2-3 seconds). Discover how we follow Shopify's optimization guidelines to help you reach global customers without sacrificing user experience or site performance.Featured

• FAQ: What is the Third-party app resource?

  Discover how Transcy's Third-Party App Integration automatically translates content from external Shopify apps. Learn about basic and advanced integration options, manage translations efficiently, and ensure linguistic consistency across your multilingual store—all in one powerful solution.Some readers

• FAQ: Does Transcy support to translate SEO for your shopify store?

  Translate SEO titles and meta descriptions for products and collections with Transcy. Boost your multilingual store's search rankings with editable translationsFew readers

• FAQ: Does Transcy translate Alt text for images?

  Learn about Transcy's Translate Image feature limitations. Currently translates text in images but not Alt text for SEO. Future updates coming soonFew readers

• FAQ: Why are my content not updated translated?

  Solve Transcy desynchrony content issues. When default language changes, fix desynchrony by finding outdated items in Manage Translation and re-translatingFew readers

• FAQ: Why are translations appearing slowly on my store?

  Fix slow translation appearance on your Shopify store with Transcy. Learn why translations appear delayed and how to create faster in-app translations for better customer experience.Few readers

• FAQ: Why review translation showing incorrectly

  Seeing translation errors from your review app? Learn the quick fix for conflicts between Transcy & apps like Judge.me. Get your reviews translating smoothly again!Few readers

• FAQ: Why is the "Sync" button always spinning when I login to Transcy?

  Transcy sync button spinning on login? It's normal! System automatically syncs store data. Wait until spinning stops before managing translations.Few readers

• FAQ: How to resolve "missing translation" trouble?

  Learn how to fix "missing translation" errors on your Shopify store when using Transcy. Step-by-step guide to resolve content gaps that appear after changing target language to default language. Access Shopify's theme editor, filter missing content, and restore your store's translations quickly.Few readers

• FAQ: Common Translation & Language Issue

  Running into some bumps while using Transcy? Don't worry - these are common questions we hear from store owners every day. Here are quick, practical solutions to get your translations back on track and your global store running smoothly. I. Translation & Content Issues • Why didn't my translations update after changing my theme template? → When you switch themes, your translations might show as "Outdated" status. Simply look for this status in your translation dashboard anFew readers

• FAQ: Why did my translation process get cancelled?

  Translation process cancelled in Transcy? Learn 4 simple steps to restart your translationsFew readers

• FAQ: Why is my content greyed out in Manage Translation?

  Fix greyed-out content in Transcy's Manage Translation. Learn why content appears unclickable and get simple steps to resolve translation issues fastFew readers

• FAQ: Why am I seeing 404 error pages on my site?

  Solve 404 errors on your multilingual Shopify store. Step-by-step guide to diagnose URL handle translation issues and fix broken links with TranscyFew readers

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Currency

• FAQ: Understand and How to translate Cart Page Notification?

  Learn how to set up cart page notifications in Transcy when target currencies aren't supported by Shopify Payments. Keep customers informed about currency conversion limitations, customize notification messages, and translate them for international shoppers to reduce cart abandonment and build trustFeatured

• FAQ: Why pricing is not the same on different markets?

  Why do prices display differently across markets? Learn how Shopify Markets and Transcy handle currency conversions independently, causing small formatting differences. Complete guide to dual currency conversion systemsFeatured

• FAQ: How to Disable Currency Conversion in Transcy

  Fix Transcy currency code compatibility issues in Shopify. Step-by-step guide to remove currency span classes and resolve formatting errors quicklyFeatured

• FAQ: What content does Transcy translate for Payment Gateway Page?

  Learn how to translate payment method names with Transcy. Step-by-step guide for translating Cash on Delivery, PayPal, Credit Card names on checkout pagesFeatured

• FAQ: Why I did not see currency on my switcher?

  Learn how to display currencies in Transcy with 2 simple steps: publish currencies and add them to your markets. Includes troubleshooting tips for Shopify setupFeatured

• FAQ: Why the currency is not working?

  Fix Transcy currency switcher not working on Shopify. Step-by-step guide to set up currency code, enable App Embeds, and configure currency formatting. Get 24/7 support.Featured

• FAQ: Why price is not converted on checkout page?

  Why do customers see original currency at checkout? Learn how to fix currency conversion issues and display consistent prices throughout your store using Shopify PaymentsFeatured

• FAQ: Does Transcy support multiple currency on checkout page?

  Yes, Transcy supports multiple currencies on the checkout page. Currency conversion at checkout only works when you're using Shopify Payments - without it, customers will see your store's default currency regardless of their previous browsing experience. This isn't a limitation of Transcy, but rather how Shopify payment system is designed to ensure secure, compliant transactions across different markets.Few readers

Switcher

• FAQ: Which are themes supported for Embedded Switcher in your page Header?

  Transcy supports 51 popular Shopify themes including Dawn, Debut, Brooklyn, and more. Check if your theme works with currency switcher integrationFeatured

• FAQ: Why does my embedded switcher back to floating format after changing theme?

  Fix Transcy switcher after changing Shopify themes. Learn how to re-embed currency switcher for supported and unsupported themes with simple stepsFeatured

• FAQ: Why can't I preview my store when setting Switcher in Transcy?

  Can't see your store content in Transcy Switcher Preview? Learn why password protection causes blank previews and get 2 simple solutions to fix it. Your switcher still works perfectlyFeatured

• FAQ: Why can't I save more my own Switcher template in app?

  Learn Transcy template customization limits by plan. Free plan gets 1 template, Basic allows 3, Growth/Premium support 6 templates with Classic and Modern styles for your Shopify storeFeatured

• FAQ: Why language/currency is not automatically redirected based on location?

  Why language/currency is not automatically redirected based on location. Learn how to enable Transcy language switcher and add languages to Shopify markets. Follow step-by-step instructions to resolve switcher display issues in your storeFeatured

• FAQ: Can I add Transcy switcher in 2 different places at the same time?

  Learn about Transcy's current limitation of one language switcher per storefront. Discover customization options and get updates on upcoming multiple switcher features for better multilingual store flexibilityFeatured

• FAQ: Why is your plugin (switcher) not working?

  Fix Transcy language/currency switcher not working: Enable app embeds in Shopify theme settings and set display mode for proper functionality.Featured

• FAQ: Can I hide Transcy switcher on website?

  Hide Transcy language switcher from customers using "Only admin" mode while preparing translations and settings. Learn how to control switcher visibility and switch to public mode when ready to launch your multilingual store globally.Featured

• FAQ: Can I hide or customize Switcher visibility by page, country, or market?

  Learn about Transcy Switcher visibility limitations. Currently no support for hiding switcher on specific pages, countries, or markets. Find out what customization options are availableFeatured

• FAQ: How to sort currencies and languages in my switcher?

  Learn how to reorder currencies and languages in your Transcy switcher. Put your target markets first with simple drag-and-drop to boost conversionsFew readers

Other

• FAQ: Is Hreflang tags supported by our app?

  Shopify auto-generates Hreflang tags for international stores with Transcy. Learn how multilingual sitemaps help search engines discover your languagesFeatured

• FAQ: Deactivate Your Transcy App Without Uninstalling

  Learn how to pause your Transcy subscription while preserving all your translation data and settings. Our Deactivate feature lets you temporarily stop payments without uninstalling from Shopify, with easy reactivation when you're readyFeatured

• FAQ: The language Transcy's interface can be displayed in?

  Does Transcy support language to translate the interface inside app?, displayFeatured

• FAQ: Can I install Transcy app in Shopify development store?

  Learn about Transcy's compatibility requirements for Shopify stores. Find out why development, affiliate, partner test stores, and trial accounts aren't currently supported and get help with alternative solutions.Featured

• Can I export my translation to a CSV file?

  Can I export my translation to a CSV file?Featured

• Can I import my translation to the app?

  Can I import my translation to the app?Featured

• FAQ: Which web browsers are Transcy supporting?

  Transcy works with Chrome, Safari, and Edge browsers. Learn about browser compatibility and why Internet Explorer 11 isn't supported for optimal performance.Featured

• FAQ: Why your app is not working?

  Troubleshoot Transcy app is not working: Check app embeds, verify language/currency settings, and ensure switcher display mode is set to "Everyone" for proper function.Featured

• FAQ: Can I remove/block markets?

  Can I remove/block markets, countriesFeatured

• FAQ: Can Transcy replace video?

  Video replacement isn't supported in Transcy yet, but it's coming soon! Learn about current image translation options for product pages, collections, and other pagesFeatured

• FAQ: Can I add markets/countries in Transcy app?

  Transcy doesn't support adding markets/countries directly. Manage international markets through Shopify settings instead. Learn how to set up properly.Featured

• FAQ: Is there a way to calculate how many words to translate the whole website?

  Calculate translation word count and costs with Transcy's AI engines. See exact pricing, transparent word counting for your Shopify store translation needs.Featured

• FAQ: Does your app translate cookie banner content?

  Translate cookie banner content in Transcy by enabling Third-party app function. Learn how to automatically translate external app content through Markets settings for your multilingual Shopify storeFeatured

• FAQ: How can I remove leftover code after uninstalling the app?

  Learn how to safely uninstall Transcy from your Shopify store. Our app automatically removes all code and switchers, leaving your site clean and unchangedFeatured

• FAQ: Does Transcy support changing font and format for translation texts?

  Learn how Transcy translations inherit your store's default fonts and colors. Discover available formatting options like bold, underline, images, and alignment to customize your multilingual content effectively.Few readers

• FAQ: How do I change Transcy's interface language?

  Learn how to change Transcy's interface language in just 4 simple steps. Switch to your preferred language for easier navigation and translation managementFew readers

• FAQ: Can I download invoice or billing history?

  Need to download invoices from Transcy? Learn why this feature isn't available and discover alternative solutions for your Shopify store billing needsFew readers

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