Subscription plans and app charges

• FAQ: What happens when I change my Transcy plan upgrade or downgrade?

  Learn what happens when you upgrade or downgrade your Transcy plan. Understand feature limits, data protection, and how to extend resources for your global storeFeatured

• FAQ: How to create a request support ticket with Transcy

  Learn about Transcy support services for multilingual stores including translation assistance, app embedding, and switcher customization. Free support for trials, $4.90 per ticket pricing.Featured

• FAQ: Will I be charged if I uninstall or reinstall Transcy?

  Learn how Transcy billing works when you uninstall and reinstall the app. Understand 30-day billing cycles, avoid double charges, and manage your subscription without surprises. Get clear guidance on reinstalling within billing periods, plan changes, and annual subscription rules to optimize your Transcy experience.Featured

• FAQ: Does Transcy offer Free trial?

  Get 7-day free trial with Transcy! Test all translation features from Basic to Enterprise before choosing your plan. Learn how trial billing works step-by-stepFeatured

• FAQ: What happens when you uninstall and reinstall Transcy?

  Learn what happens to your Transcy data when you uninstall and reinstall the app. Discover how long your translations and settings are saved (90 days for paid plans, 45 days for free), understand the reinstallation process, and get clarity on billing scenarios. Your multilingual store work is protected - find out exactly how Transcy safeguards your progress during temporary breaksFeatured

• FAQ: How do I remove extent quota from my plan?

  Learn how to remove extent quota from your Transcy plan in 3 simple steps. Quick FAQ guide with no extra charges during the processFeatured

• How to check my current subscription/plan

  How to check my current subscription/planFeatured

• FAQ: How to Uninstall Transcy from Your Shopify Store

  Learn how to uninstall Transcy from Shopify safely. Step-by-step guide covering billing, data protection, and what happens when you remove the appSome readers

Language

• FAQ: What are the differences between Non-Editable and Editable languages in Transcy?

  Compare Non-Editable vs Editable languages in Transcy. Learn differences in translation control, checkout support, and Shopify Market integration to choose the right typeFeatured

• FAQ: Why I can't use the function "Auto switch language" (Geolocation)?

  Transcy's Auto Switch Language needs Growth plan or higher. Learn about geolocation features and upgrade options for your Shopify storeFeatured

• FAQ: How to resolve with "Language migration needed"?

  Language migration needed" warning in Transcy. Quick guide to resolve Shopify-Transcy language sync issues and restore access to settingsFeatured

• FAQ: Why I can not find the language I want to translate in the target language list?

  Can't find your target language in Transcy Markets or seeing 'Unsupported'? Learn why this happens and discover the smart workaround to reach your global customers effectivelyFeatured

• Why does Third-party element not work and sometimes translation is not correct?

  Why does Third-party element not work and sometimes translation is not correct?Featured

• Why I cannot switch to the editable language of Portuguese?

  why I cannot switch to the advance language of PortugueseFeatured

• Troubleshooting with Language Management

  Troubleshooting with LanguageFeatured

• Why I did not see language on my switcher?

  Why I did not see language on my switcher?Featured

• Can I change default language?

  Can I change default language?Featured

• FAQ: Unable to add language on market with Transcy

  Getting this message: "This market shares the same domain with primary market. Please add languages at primary market" when trying to add languages? Here's how to fix it quickly after Shopify's recent update This error appears when your market doesn't have a primary domain set up. It's part of Shopify's recent updates to help organize your international markets better. How toFew readers

• FAQ: Why can't I select my desired language as a target language in Transcy?

  Learn why you can't select your desired language as a target in Transcy. Understand default vs target languages and fix setup issues quickly. Get your multilingual store running smoothlyFew readers

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Translation

• FAQ: Do I enable auto translation for product content?

  Enable automatic AI translation for third-party content with Transcy. Learn how to set up seamless multilingual stores and manage translation limits effectivelyFeatured

• FAQ: Does Transcy translate checkout pages?

  Does Transcy translate checkout pages? Yes! Learn the step-by-step process, language requirements, limitations, and troubleshooting tips for multilingual checkout successFeatured

• FAQ: How do I sync and why I can't see SEO content of product page in Transcy?

  Learn how to sync SEO titles and descriptions from Shopify to Transcy for translation. Step-by-step guide to boost multilingual search rankingsFeatured

• FAQ: Can I edit Product variants manually in app?

  Translate product variants like size, color, and gender with Transcy. Learn how to manually edit variant translations and avoid theme compatibility issuesFeatured

• Why can't I switch target language to Editable language type or add more target language in Lower plan?

  Why can't I switch target language to Advanced language type or add more target language in Basic plan?Featured

• FAQ: Can Transcy translate content from third-party apps using iframe?

  Learn about Transcy's current support for third-party apps using iframe technology like Loox. Discover supported alternatives and future development plans for global store translationFeatured

• FAQ: Can Transcy support to translate contents on Page Builder apps?

  Learn why Transcy auto-translates third-party apps but editing isn't available. Quick FAQ on third-party translation limitations and solutions Page Builder apps?Featured

• FAQ: Can I exclude archived, draft products from showing in app?

  Transcy syncs all Shopify products including archived and draft items. Learn how to filter product status and manage translations for active products onlyFeatured

• Troubleshooting with Translation Management

  Troubleshooting with Translation ManagementFeatured

• FAQ: Does Transcy support translate videos existing in my store?

  Video translation isn't available in Transcy yet, but it's coming soon! Learn about current translation capabilities and future updates for your storeFeatured

• FAQ: Does Transcy affect on Google merchant/Google feed?

  Learn how Transcy works with Google Merchant Center feeds. Translate product listings for multilingual stores without affecting Google Shopping compatibilityFeatured

• FAQ: Why I cannot see the content to edit translation?

  Troubleshoot Transcy translation editing issues with 3 common solutions: sync from Shopify, wait for loading completion, or enable auto-translation for hard-coded content. Get your store translations working smoothlyFeatured

• Why my variants is not working or broken format?

  Why my variants is not working or broken format?Featured

• How to resolve translation with "Translation Outdated"

  How to resolve translation with "Translation Outdated"Featured

• FAQ: Why the "<tc>"tag is showing on my store?

  Fix Transcy '<tc>' tags showing on your Shopify store by activating the switcher in Theme settings. Step-by-step guide to enable App Embed and remove display issuesFeatured

• Why my rule is not working after "publish & apply rule"

  Why my rule is not working after "publish & apply rule"Featured

• Why I am unable to save translation?

  Why I am unable to save translation?Featured

• Why are some contents, languages are not translated?

  Why contents/ parts are not translated? untranslateFeatured

• Can I import or export rule from your app?

  Can I import or export rule from your app?Featured

• FAQ: Why your banner image is not updated on other languages?

  Fix banner image inconsistencies across translated languages in Transcy. Learn how to update image links in Theme resources and resolve Translation Outdated status for consistent displayFeatured

• FAQ: How to prevent product name from being translated in the product page?

  Learn how to prevent product names from being translated in Transcy. Step-by-step guide to delete existing translations, use specific elements selection, and blocked elements feature to keep your brand names intactFeatured

• FAQ: Does your app translate Order, Email notifications?

  Learn how to translate Shopify order and email notifications with Transcy. Step-by-step guide for Growth plan users. Get multilingual customer communications easily.Featured

• Does your app sync the existing translation from Translate & Adapt?

  Does you app sync the existing translation from other translation app? Translate and AdaptFeatured

• FAQ: Can I manually edit the translation of third party apps?

  Learn why some third-party apps like PageFly, Klaviyo, and Judge.me have limited translation editing in Transcy. Discover which apps support manual translation editing and how to access them through the Integration menu. Get tips for working with automatic translations while we expand our app partnerships for better global selling.Featured

• why the resources/pages are spinning?

  why the resources/pages are spinning, infinity loading, stuck syncFeatured

• FAQ: Can you translate variants in bulk with Transcy?

  Learn how to translate product variants in bulk with Transcy. Efficiently translate colors, sizes, materials, and styles across multiple products while understanding which elements are excluded from translation like clothing sizes and tech specs.Featured

• FAQ: Can I restore manual translation?

  Learn what to do if you accidentally delete manual translations in Transcy. While direct recovery isn't possible, explore support options and potential solutions to restore your translated contentFeatured

• FAQ: Why is translation process taking so long?

  Speed up your Transcy translation process by breaking down large tasks. Learn why translating multiple resources simultaneously causes delays and how to translate efficiently one resource at a timeFeatured

• Does your app translate banner?

  Does your app to translate banner?Featured

• FAQ: Will Transcy impact my website's loading speed?

  Learn about Transcy's minimal impact on website loading speed (2-3 seconds). Discover how we follow Shopify's optimization guidelines to help you reach global customers without sacrificing user experience or site performance.Featured

• FAQ: What is the Third-party app resource?

  Discover how Transcy's Third-Party App Integration automatically translates content from external Shopify apps. Learn about basic and advanced integration options, manage translations efficiently, and ensure linguistic consistency across your multilingual store—all in one powerful solution.Some readers

• FAQ: Does Transcy support to translate SEO for your shopify store?

  Translate SEO titles and meta descriptions for products and collections with Transcy. Boost your multilingual store's search rankings with editable translationsFew readers

• FAQ: Why are my content not updated translated?

  Solve Transcy desynchrony content issues. When default language changes, fix desynchrony by finding outdated items in Manage Translation and re-translatingFew readers

• FAQ: Why are translations appearing slowly on my store?

  Fix slow translation appearance on your Shopify store with Transcy. Learn why translations appear delayed and how to create faster in-app translations for better customer experience.Few readers

• FAQ: What do translation statuses mean?

  Seeing 'Untranslated' or 'Outdated' status in Transcy? Don't worry! These only matter for manual translations. Enable auto translation for instant, seamless resultsFew readers

• FAQ: Does Transcy translate Alt text for images?

  Learn about Transcy's Translate Image feature limitations. Currently translates text in images but not Alt text for SEO. Future updates coming soonFew readers

• FAQ: Why is the "Sync" button always spinning when I login to Transcy?

  Transcy sync button spinning on login? It's normal! System automatically syncs store data. Wait until spinning stops before managing translations.Few readers

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Currency

• FAQ: Understand and How to translate Cart Page Notification?

  Learn how to set up cart page notifications in Transcy when target currencies aren't supported by Shopify Payments. Keep customers informed about currency conversion limitations, customize notification messages, and translate them for international shoppers to reduce cart abandonment and build trustFeatured

• Why pricing is not the same on different markets?

  Why do I see the same currency having different values in different markets?, different currencyFeatured

• FAQ: What content does Transcy translate for Payment Gateway Page?

  Learn how to translate payment method names with Transcy. Step-by-step guide for translating Cash on Delivery, PayPal, Credit Card names on checkout pagesFeatured

• FAQ: How to remove Transcy's currency code

  Fix Transcy currency code compatibility issues in Shopify. Step-by-step guide to remove currency span classes and resolve formatting errors quicklyFeatured

• Troubleshooting with Currency Management

  Troubleshooting with Currency ManagementFeatured

• Why I did not see currency on my switcher?

  Why I did not see currency on my switcher?Featured

• Why the currency is not working?

  Why the currency is not converted?Featured

• Why price is not converted on checkout page?

  Why price is not converted on checkout page?, still see the original currencyFeatured

• FAQ: Does Transcy support multiple currency on checkout page?

  Learn how to enable currency conversion at checkout with Shopify Payments and Markets. Step-by-step guide to set up multi-currency checkout with Transcy for global salesFeatured

Switcher

• FAQ: Which are themes supported for Embedded Switcher in your page Header?

  Transcy supports 51 popular Shopify themes including Dawn, Debut, Brooklyn, and more. Check if your theme works with currency switcher integrationFeatured

• FAQ: Why does my embedded switcher back to floating format after changing theme?

  Fix Transcy switcher after changing Shopify themes. Learn how to re-embed currency switcher for supported and unsupported themes with simple stepsFeatured

• Why can't I preview my store when setting Switcher in Transcy?

  Why can't I preview my store when setting Switcher in Transcy?Featured

• FAQ: Why can't I save more my own Switcher template in app?

  Learn Transcy template customization limits by plan. Free plan gets 1 template, Basic allows 3, Growth/Premium support 6 templates with Classic and Modern styles for your Shopify storeFeatured

• Troubleshooting with Switcher Management

  Troubleshooting with Switcher ManagementFeatured

• Why language/currency is not automatically redirected based on location?

  Why language/currency is not automatically redirected based on locationFeatured

• FAQ: Can I add Transcy switcher in 2 different places at the same time?

  Learn about Transcy's current limitation of one language switcher per storefront. Discover customization options and get updates on upcoming multiple switcher features for better multilingual store flexibilityFeatured

• Why is your plugin (switcher) not working?

  Why your switcher (plugin) is not working?Featured

• Can I hide switcher on some specific pages?

  Can I hide switcher on some specific pages?Featured

• FAQ: Can I hide Transcy switcher on website?

  Hide Transcy language switcher from customers using "Only admin" mode while preparing translations and settings. Learn how to control switcher visibility and switch to public mode when ready to launch your multilingual store globally.Featured

Other

• FAQ: Is Hreflang tags supported by our app?

  Shopify auto-generates Hreflang tags for international stores with Transcy. Learn how multilingual sitemaps help search engines discover your languagesFeatured

• FAQ: Deactivate Your Transcy App Without Uninstalling

  Learn how to pause your Transcy subscription while preserving all your translation data and settings. Our Deactivate feature lets you temporarily stop payments without uninstalling from Shopify, with easy reactivation when you're readyFeatured

• FAQ: How to use Chrome Remote Desktop

  Set up Chrome Remote Desktop for Transcy support in 6 easy steps. Get instant help with technical issues through secure remote access. Quick bug resolution guideFeatured

• FAQ: The language Transcy's interface can be displayed in?

  Does Transcy support language to translate the interface inside app?, displayFeatured

• Can I import my translation to the app?

  Can I import my translation to the app?Featured

• Can I export my translation to a CSV file?

  Can I export my translation to a CSV file?Featured

• FAQ: Can I install Transcy app in Shopify development store?

  Learn about Transcy's compatibility requirements for Shopify stores. Find out why development, affiliate, partner test stores, and trial accounts aren't currently supported and get help with alternative solutions.Featured

• FAQ: Which web browsers are Transcy supporting?

  Transcy works with Chrome, Safari, and Edge browsers. Learn about browser compatibility and why Internet Explorer 11 isn't supported for optimal performance.Featured

• Why your app is not working?

  Why your app is not working?Featured

• Can I remove/block markets?

  Can I remove/block markets, countriesFeatured

• Is there a way to calculate how many words to translate the whole website?

  Is there a way to calculate how many words to translate the whole website?Featured

• How do we back-up the translation?

  How do we back-up the translation?Featured

• Can Transcy replace video?

  Can Transcy to replace video?Featured

• Can I add markets/countries in Transcy app?

  Can I add markets/countries in Transcy app?Featured

• FAQ: Does your app translate cookie banner content?

  Translate cookie banner content in Transcy by enabling Third-party app function. Learn how to automatically translate external app content through Markets settings for your multilingual Shopify storeFeatured

• How to create a staff account, and/or why does support team need it?

  How to create a staff account, and/or why does support team need it?Featured

• Why I need your Collaborator account?

  CollaboratorFeatured

• Staff permissions required for managing markets

  Staff permissions required for managing marketsFeatured

• FAQ: Does Transcy support changing font and format for translation texts?

  Learn how Transcy translations inherit your store's default fonts and colors. Discover available formatting options like bold, underline, images, and alignment to customize your multilingual content effectively.Few readers

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