Subscription plans and app charges
FAQ: What happens when I change my Transcy plan upgrade or downgrade?
FAQ: How to create a request support ticket with Transcy
FAQ: Will I be charged if I uninstall or reinstall Transcy?
FAQ: Does Transcy offer Free trial?
FAQ: What happens when you uninstall and reinstall Transcy?
FAQ: How do I remove extent quota from my plan?
How to check my current subscription/plan
FAQ: How to Uninstall Transcy from Your Shopify Store
Language
FAQ: What are the differences between Non-Editable and Editable languages in Transcy?
FAQ: Why I can't use the function "Auto switch language" (Geolocation)?
FAQ: How to resolve with "Language migration needed"?
FAQ: Why I can not find the language I want to translate in the target language list?
Why does Third-party element not work and sometimes translation is not correct?
Why I cannot switch to the editable language of Portuguese?
Troubleshooting with Language Management
Why I did not see language on my switcher?
Can I change default language?
FAQ: Unable to add language on market with Transcy
FAQ: Why can't I select my desired language as a target language in Transcy?
Translation
FAQ: Do I enable auto translation for product content?
FAQ: Does Transcy translate checkout pages?
FAQ: How do I sync and why I can't see SEO content of product page in Transcy?
FAQ: Can I edit Product variants manually in app?
Why can't I switch target language to Editable language type or add more target language in Lower plan?
FAQ: Can Transcy translate content from third-party apps using iframe?
FAQ: Can Transcy support to translate contents on Page Builder apps?
FAQ: Can I exclude archived, draft products from showing in app?
Troubleshooting with Translation Management
FAQ: Does Transcy support translate videos existing in my store?
FAQ: Does Transcy affect on Google merchant/Google feed?
FAQ: Why I cannot see the content to edit translation?
Why my variants is not working or broken format?
How to resolve translation with "Translation Outdated"
FAQ: Why the "<tc>"tag is showing on my store?
Why my rule is not working after "publish & apply rule"
Why I am unable to save translation?
Why are some contents, languages are not translated?
Can I import or export rule from your app?
FAQ: Why your banner image is not updated on other languages?
FAQ: How to prevent product name from being translated in the product page?
FAQ: Does your app translate Order, Email notifications?
Does your app sync the existing translation from Translate & Adapt?
FAQ: Can I manually edit the translation of third party apps?
why the resources/pages are spinning?
FAQ: Can I restore manual translation?
FAQ: Can you translate variants in bulk with Transcy?
FAQ: Why is translation process taking so long?
Does your app translate banner?
FAQ: Will Transcy impact my website's loading speed?
FAQ: What is the Third-party app resource?
FAQ: Does Transcy support to translate SEO for your shopify store?
FAQ: Why are my content not updated translated?
FAQ: Why are translations appearing slowly on my store?
FAQ: What do translation statuses mean?
FAQ: Does Transcy translate Alt text for images?
FAQ: Why is the "Sync" button always spinning when I login to Transcy?
Currency
FAQ: Understand and How to translate Cart Page Notification?
Why pricing is not the same on different markets?
FAQ: What content does Transcy translate for Payment Gateway Page?
FAQ: How to remove Transcy's currency code
Troubleshooting with Currency Management
Why I did not see currency on my switcher?
Why the currency is not working?
Why price is not converted on checkout page?
FAQ: Does Transcy support multiple currency on checkout page?
Switcher
FAQ: Which are themes supported for Embedded Switcher in your page Header?
FAQ: Why does my embedded switcher back to floating format after changing theme?
Why can't I preview my store when setting Switcher in Transcy?
FAQ: Why can't I save more my own Switcher template in app?
Troubleshooting with Switcher Management
Why language/currency is not automatically redirected based on location?
FAQ: Can I add Transcy switcher in 2 different places at the same time?
Why is your plugin (switcher) not working?
Can I hide switcher on some specific pages?
FAQ: Can I hide Transcy switcher on website?
Other
FAQ: Is Hreflang tags supported by our app?
FAQ: Deactivate Your Transcy App Without Uninstalling
FAQ: How to use Chrome Remote Desktop
FAQ: The language Transcy's interface can be displayed in?
Can I import my translation to the app?
Can I export my translation to a CSV file?
FAQ: Can I install Transcy app in Shopify development store?
FAQ: Which web browsers are Transcy supporting?
Why your app is not working?
Can I remove/block markets?
Is there a way to calculate how many words to translate the whole website?
How do we back-up the translation?
Can Transcy replace video?
Can I add markets/countries in Transcy app?
FAQ: Does your app translate cookie banner content?
How to create a staff account, and/or why does support team need it?
Why I need your Collaborator account?
Staff permissions required for managing markets
FAQ: Does Transcy support changing font and format for translation texts?