Subscription plans and app charges
What will happen when I upgrade/downgrade plan in app?
How to create a request support ticket
Will I be charged again when doing uninstall, and re-install the app?
Does Transcy offer Free trial?
FAQ: What happens when you uninstall and reinstall Transcy?
How to Remove Extented Quota
How to check my current subscription/plan
How to cancel/terminate the app subscription?
Language
What are the differences of Non-Editable and Editable language?
Why I can't use the function "Auto switch language" (Geolocation)?
How to resolve with "Language migration needed"?
Why does Third-party element not work and sometimes translation is not correct?
Why I can not find the language I want to translate in the target language list?
Why I cannot switch to the editable language of Portuguese?
Troubleshooting with Language Management
Why I did not see language on my switcher?
Can I change default language?
Translation
Do I allow to translate more than 1000 products by machine in app?
FAQ: Does Transcy translate checkout pages?
Why can't I see SEO content of product page in app?
Can I edit Product variants manually in app?
Why can't I switch target language to Editable language type or add more target language in Lower plan?
Can Transcy translate Third-party apps using iframe?
Can I exclude archived, draft products from showing in app?
Can Transcy support to translate contents on Page Builder apps?
Does Transcy support translate videos existing in my store?
Troubleshooting with Translation Management
Does Transcy affect on Google merchant/Google feed?
Why my variants is not working or broken format?
How to resolve translation with "Translation Outdated"
Why my rule is not working after "publish & apply rule"
Why I cannot see the content to edit translation?
Why I am unable to save translation?
Can I import or export rule from your app?
Why the "<tc>"tag is showing on my store?
Why are some contents, languages are not translated?
Does your app sync the existing translation from Translate & Adapt?
Why your banner image is not updated on other languages?
Can I manually edit the translation of third party apps?
why the resources/pages are spinning?
Does your app translate Order, Email notifications?
How to prevent product name from being translated in the product page?
Can I restore manual translation?
Does your app translate banner?
Can you translate variants in bulk?
Why is the translation process loading too long?
Will Transcy impact my website's loading speed?
What is the Third-party app resource?
Does Transcy support to translate SEO for your shopify store?
Currency
Understand and How to translate Cart Page Notification
Why pricing is not the same on different markets?
What content does Transcy translate for Payment Gateway Page?
How to remove Transcy's currency code
Troubleshooting with Currency Management
Why I did not see currency on my switcher?
Why price is not converted on checkout page?
Why the currency is not working?
Does Transcy support multiple currency on checkout page?
Switcher
Which are themes supported for Embedded Switcher in your page Header?
Why does my embedded switcher back to floating format after changing theme?
Why can't I preview my store when setting Switcher in Transcy?
Why can't I save more my own Switcher template in app?
Troubleshooting with Switcher Management
Can I add Transcy switcher in 2 different places at the same time?
Why language/currency is not automatically redirected based on location?
Can I hide switcher on some specific pages?
Why is your plugin (switcher) not working?
Can I hide Transcy switcher on website?
Other
Is Hreflang tags supported by our app?
Deactivate Your Transcy App Without Uninstalling
Can I import my translation to the app?
How to use Chrome Remote Desktop
Can I export my translation to a CSV file?
The language Transcy's interface can be displayed in?
Can I install Transcy app in Shopify development store?
Why should I use the Customer Success Manager service?
Which web browsers are Transcy supporting?
Is there a way to calculate how many words to translate the whole website?
Can I remove/block markets?
Why your app is not working?
How do we back-up the translation?
Can Transcy replace video?
Can I add markets/countries in Transcy app?
Does your app translate cookie banner content?
How to create a staff account, and/or why does support team need it?
Why I need your Collaborator account?
Staff permissions required for managing markets
Does Transcy support changing font and format for translation texts?